on waiting on you. D) Ask to see the manager politely but firmly.
  31. A) You don't know if you are complaining at the right time. B) You problem may not be understood correctly. C) Your complaint may not reach the person in charge. D) You can't tell how the person on the line is reacting.
  32. A) Stick to the point. B) Provide all the details. C) Send it by express mail. D) Demand a prompt response. Passage Three Questions 33 to 35 are based on the passage you have just heard.
  33. A) Architect. B) City planner. C) Engineer. D) Fashion designer
  34. A) Work flexible hours. B) Get a well-paid part-time job. C) Go back to her previous post. D) Do some volunteer work.
  35. A) It will add to the family's financial burden.
B) A baby-sitter is no replacement for a mother. C) The children won't get along with a baby-sitter. D) Few baby-sitters can be considered trustworthy. Section C Directions: In this section, you will hear a passage three times. When the passage is read for the first time, you should listen carefully for its general idea. When the passage is read for the second time, you are required to fill in the blanks numbered from 36 to 43 with the exact words you have just heard. For blanks numbered from 44 to 46 you are required to fill in the missing information. For these blanks, you can either use the exact words you have just heard or write down the main points in your own words. Finally, when the passage is read for the third time, you should check what you have written. 注意:此部分试题请在答题卡 2 上作答。 恒星英语学习网 Almost every child, on the first day he sets foot in a school building, is smarter, more (
  36), less afraid of what he doesn't know, better at finding and (
  37) things out, more confident, resourceful (机 敏的), persistent and (
  38) than he will ever be again in his schooling ? or, unless he is very (
  39) and very lucky, for the rest of his life. Already, by paying close attention to and (
  40) with the world and people around him, and without any school-type (
  41) instruction, he has done a task far more difficult, complicated and (
  42) than anything he will be asked to do in school, or than any of his teachers has done for years. He has solved the (
  43) of language. He has discovered it ? babies don't even know that language exists ? and (
  44) . He has done it by exploring, by experimenting, by developing his own model of the grammar of language, (
  45) until it does work. And while he has been doing this, he has been learning other things as well, (
  46) , and many that are more complicated than the ones they do try to teach him. Part IV Reading Comprehension (Reading in Depth) (25 minutes) Section A Directions: In this section, there is a passage with ten blanks. You are required to select one word for each blank from a list of choices given in a word bank following the passage. Read the passage through carefully before making your choices. Each choice in the bank is identified by a letter. Please mark the corresponding letter for each item on Answer Sheet 2 with a single line through the centre. You may not use any of the words in the bank more than once. Questions 47 to 56 are based on the following passage. When we think of green buildings, we tend to think of new ones ? the kind of high-tech, solar-paneled masterpieces that make the covers of
architecture magazines. But the U.S. has more than 100 million existing homes, and it would be __47__ wasteful to tear them all down and __48__ them with greener versions. An enormous amount of energy and resources went into the construction of those houses. And it would take an average of 65 years for the __49__ carbon emissions from a new energy-efficient home to make up for the resources lost by destroying an old one. So in the broadest __50__, the greenest home is the one that has already been built. But at the same time, nearly half of U. S. carbon emissions come from heating, cooling and __51__ our homes, offices and other buildings. "You can't deal with climate change without dealing with existing buildings," says Richard Moe, the president of the National Trust. With some __52__, the oldest homes tend to be the least energy-efficient. Houses built before 1939 use about 50% more energy per square foot than those built after 2000, mainly due to the tiny cracks and gaps that __53__ over time and let in more outside air. Fortunately, there are a __54__ number of relatively simple changes that can green older homes, from __55__ ones like Lincoln's Cottage to your own postwar home. And efficiency upgrades (升级) can save more than just the earth; they can help __56__ property owners from rising power costs. 注意:此部分试题请在答题卡 2 上作答。 A) vast B) supplying C) shifted D) sense E) replace F) reduced G) protect H) powering I) incredibly J) historic K) expand L) exceptions M) doubtful N) clumsy O) accommodations Section B Directions: There are 2 passages in this section. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A), B), C) and D). You should decide on the best choice and mark the corresponding letter on Answer Sheet 2 with a single line through the centre. Passage One Questions 57 to 61 are based on the following passage.
The $11 billion self-help industry is built on the idea that you should turn negative thoughts like "I never do anything right" into positive ones like "I can succeed." But was positive thinking advocate Norman Vincent Peale right? Is there power in positive thinking? Researchers in Canada just published a study in the journal Psychological Science that says trying to get people to think more positively can actually have the opposite effect: it can simply highlight how unhappy they are. The study's authors, Joanne Wood and John Lee of the University of Waterloo and Elaine Perunovic of the University of New Brunswick, begin by citing older research showing that when people get feedback which they believe is overly positive, they actually feel worse, not better. If you tell your dim friend that he has the potential of an Einstein, you're just underlining his faults. In one 1990s experiment, a team including psychologist Joel Cooper of Princeton asked participants to write essays opposing funding for the disabled. When the essayists were later praised for their sympathy, they felt even worse about what they had written. In this experiment, Wood, Lee and Perunovic measured 68 students' self-esteem. The participants were then asked to write down their thoughts and feelings for four minutes. Every 15 seconds, one group of students heard a bell. When it rang, they were supposed to tell themselves, "I am lovable." Those with low self-esteem didn't feel better after the forced self-affirmation. In fact, their moods turned significantly darker than those of members of the control group, who weren't urged to think positive thoughts. The paper provides support for newer forms of psychotherapy (心理 治疗) that urge people to accept their negative thoughts and feelings rather than fight them. In the fighting, we not only often fail but can make things worse. Meditation (静思) techniques, in contrast, can teach people to put their shortcomings into a larger, more realistic perspective. Call it the power of negative thinking. 注意:此部分试题请在答题卡 2 上作答。
  57. What do we learn from the first paragraph about the self-help industry? A) It was established by Norman Vincent Peale. B) It is based on the concept of positive thinking. C) It is a highly profitable industry. D) It has yielded positive results.
  58. What is the finding of the Canadian researchers? A) Encouraging positive thinking many do more harm than good. B) The power of positive thinking is limited. C) Unhappy people cannot think positively. D) There can be no simple therapy for psychological problems.

  59. What does the author mean by "… you're just underlining his faults" (Line 4, Para.
  3)? A) You are pointing out the errors he has committed. B) You are not taking his mistakes seriously enough. C) You are trying to make him feel better about his faults. D) You are emphasizing the fact that he is not intelligent.
  60. What do we learn from the experiment of Wood, Lee and Perunovic? A) It is important for people to continually boost their self-esteem. B) Forcing a person to think positive thoughts may lower their self-esteem. C) Self-affirmation can bring a positive change to one's mood. D) People with low self-esteem seldom write down their true feelings.
  61. What do we learn from the last paragraph? A) People can avoid making mistakes through meditation. B) Meditation may prove to be a good form of psychotherapy. C) The effects of positive thinking vary from person to person. D) Different people tend to have different ways of thinking. Passage Two Questions 62 to 66 are based on the following passage. You never see him, but they're with you every time you fly. They record where you are going,how fast you're traveling and whether everything on your airplane is functioning normally. Their ability to withstand almost any disaster makes them seem like something out of a comic book.They're known as the black box. When planes fall from the sky, as a Yemeni airliner did on its way to Comoros Islands in the India ocean June 30, 2009, the black box is the best bet for identifying what went wrong. So when a French submarine (潜 水艇) detected the device's homing signal five days later, the discovery marked a huge step toward determining the cause of a tragedy in which 152 passengers were killed. In 1958, Australian scientist David Warren developed a flight-memory recorder that would track basic information like altitude and direction. That was the first mode for a black box, which became a requirement on all U.S. commercial flights by 19
  60. Early models often failed to withstand crashes, however, so in 1965 the device was completely redesigned and moved to the rear of the plane ? the area least subject to impact ? from its original position in the landing wells (起落架舱). The same year, the Federal Aviation Authority required that the boxes, which were never actually black, be painted orange or yellow to aid visibility. Modern airplanes have two black boxes: a voice recorder, which tracks pilots' conversations,and a flight-data recorder, which monitors fuel levels, engine noises and other operating functions that help investigators reconstruct the aircraft's final moments. Placed in an
insulated (隔绝的) case and surrounded by a quarter-inch-thick panels of stainless steel, the boxes can withstand massive force and temperatures up to 2,000?. When submerged, they're also able to emit signals from depths of 20,000 ft. Experts believe the boxes from Air France Flight 447, which crashed near Brazil on June 1,2009, are in water nearly that deep, but statistics say they're still likely to turn up. In the approximately 20 deep-sea crashes over the past 30 years, only one plane's black boxes were never recovered. 注意:此部分试题请在答题卡 2 上作答。
  62. What does the author say about the black box? A) It is an indispensable device on an airplane. B) Its ability to ward off disasters is incredible. C) It ensures the normal functioning of an airplane. D) The idea for its design comes from a comic book.
  63. What information could be found from the black box on the Yemeni airliner? A) The scene of the crash and extent of the damage. B) Data for analyzing the cause of the crash. C) The total number of passengers on board. D) Homing signals sent by the pilot before the crash.
  64. Why was the black box redesigned in 1965? A) New materials became available by that time. B) The early models didn't provide the needed data. C) The early models often got damaged in the crash. D) Too much space was needed for its installation.
  65. Why did the Federal Aviation Authority require the black boxes be painted orange or yellow? A) To distinguish them from the colour of the plane. B) To conform to international standards. C) To make them easily identifiable. D) To caution people to handle them with care.
  66. What do we know about the black boxes from Air France Flight 447? A) They have stopped sending homing signals. B) They were destroyed somewhere near Brazil. C) There is an urgent need for them to be reconstructed. D) There is still a good chance of their being recovered. Part V Cloze (15 minutes) Directions: There are 20 blanks in the following passage. For each blank there are four choices marked A), B), C) and D) on the right side of the paper. You should choose the ONE that best fits into the passage. Then mark the corresponding letter on Answer Sheet 2 with a single line through the centre. 注意:此部分试题请在答题卡 2 上作答。 The term e-commerce refers to all commercial transactions conducted
over the Internet, including transactions by consumers and business-to-business transactions. Conceptually, e-commerce does not __67__ from well-known commercial offerings such as banking by phone, "mail order" catalogs, or sending a purchase order to supplier __68__ fax.E-commerce follows the same model __69__ in other business transactions;
 

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