7101 A
浙江广播电视大学 2006 年 1 月期末考试 商务交际英语( ) 商务交际英语(
  2)试题
I. MULTIPLE CHOICE (10小题,每小题1分,共10分) Choose the letter indicating the best choice to complete each sentence or answer each question:
  1. Which of the following is NOT about the guidelines for writing effective instructions? a. Number each step and start it with a noun. b. Put the steps in sequential order. c. Describe each step separately so readers will not overlook a step. d. If a step should be carried out only under certain conditions, describe the conditions first.
  2. Why a clear and limiting is title an important part of a set of instructions or manual? a. Because it tells readers what steps they should follow. b. Because it tells readers what steps they should not follow. c. Because it tells readers what the instruction or manual does and does not cover. d. Because it tells readers whether the instruction or manual is effective or not.
  3. If you want to organize cumbersome detail into an easy-to-follow format, which of the following graphic type can you use? a. Organization chart b. drawing c. photograph d. table
  4. Which of the following is NOT a characteristic of a multimedia presentation? a. animation b. sound c. projection of three-dimensional objects d. video clips with sound
  5. Which of the following should be regarded as quality customer service? a. Be accessible. b. Give knowledgeable responses. c. Maintain continuous contact. d. All of the above
  6. Which of the following is TRUE?
1
a. b. c. d.
A service provider who lies is breaking the law. A service provider who lies is behaving unethically. A service provider who makes a mistake is breaking the law. A service provider who makes a mistake is behaving unethically.

  7. Which of the following is NOT considered nonverbal symbols that are used in the environment? a. Friendliness of the people in that environment. b. Physical appearance of furnishings and decor. c. Arrangement of tables, chairs, and so forth. d. Use of color.
  8. Why feedback is critical to a speaker? a. Because it is the only way that a speaker will know whether he or she is correct in his pronunciation. b. Because it is the only way that a speaker will know whether his or her message has been understood. c. Because it is the only way that a speaker will know what response he or she will make. d. All of the above
  9. What is the function of the meetings in which oral reports are presented to clarify previously distributed written information? a. To develop new ideas. b. To inform. c. To delegate work. d. To persuade others.
  10. If a job applicant has considerable job-related work experience, when preparing a resume, he should organize the work experience section by . a. job title b. functional order c. by date d. employer
II. TRUE / FALSE (10小题,每小题1分,共10分) Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book.
  11. People read a process description to learn how to perform a task.
  12. If you ask for a response to your request, most receivers will consider you pushy or aggressive.
  13. It's okay to talk to a coworker at lunch about a customer's financial
2
situation if you don't name the customer.
  14. All verbal symbols are accompanied by nonverbal symbols.
  15. A person who feels that he or she knows everything has a very good level of self-confidence.
  16. Feedback is important because it tells the speaker that you are listening to his or her message.
  17. Effective meetings generally have only one objective.
  18. The first step in any job search is to find the jobs available.
  19. A resume is just a summary of a student's academic qualifications for employment.
  20. Before interviewing for a job, prepare yourself for probable questions.
III. CASE ANALYSIS(10 分) Rewrite the following short paragraph by identifying all errors and correcting them:
  21. What if you became vary sick at work? Your healtheven you lifemight depend on immediate help being nearby. For this reason, the company is offering training in CPR, or cardiopulmonary resuscitation, to all employees who work here. The coarse will be held on two Tuesday evening from 6:30 to 9:30 am. There is no change. Many people have expressed an interest in the class, so sign up in the Human Resources office before the course get filled. If you take the time to learn CPR, you may save someone's life at work or at home! IV. READING COMPREHENSION (10 小题,每小题 2 分,共 20 分) Read the following two passages and answer the questions. Passage One: Gestures are the "silent language" of every culture. We point fingers or move another part of the body to show what we want to say. It is important to know the body language of every country or we may be misunderstood. In the United States, people greet each other with a handshake in formal introduction. The handshake must be firm. If the handshake is weak, it is a sign of weakness or unfriendliness. Friends may place a hand on the other's arm or shoulder. Some people, usually women, greet with a hug. Space is important to Americans. When two people talk to each other, they usually stand two and half feet away and at an angle, so they are not facing each other directly. Americans get uncomfortable when a person stands too close. They will move back to have their space. If Americans touch another person by accident, they say, "Pardon me." or "Excuse me." Americans like to look the other person in the eyes when they are talking. If you don't do so, it means you are bored, hiding something, or are not interested. But when you stare at someone, it is impolite.
3
Learning a culture's body language is sometimes very difficult. If you don't know what to do, the safest thing to do is to smile.
  22. From the first paragraph we can know that. A. gestures don't mean anything in a talk B. gestures can help us to express our meaning C. we can learn a language well without its body language
  23. If you stay in the United States, you should . A. shake your friends' hands all the time B. greet your friends in a polite way C. greet a girl friend by putting hands on her shoulders
  24. In the United States, people often . A. show their friendship by touching each other B. say "pardon me" to each other in a talk C. get nervous when you stand too close to them
  25. When you are talking with American people, you should. A. hide something in order not to show your tiredness B. look at him in the eyes C. stare at him and give him a response
  26. Which of the following is the best title for the passage? A. How to Shake Hands with Americans B. The Importance of a Smile in Communication C. How to Deal with Americans Nonverbally
Passage Two: Tired of your job and looking for a new one? Or maybe you recently graduated from college and are looking for your first employment. The key to getting the job you want is your resume? Here's how to write a winning one:
  1. Keep your resume to only one page, two at most. Don't list everything you've ever done in your whole life. List only what is important and relates to the job you're applying for.
  2. Your resume should include: * Your name, address and phone number at the top of the page. * Your educational background, beginning with your most recent school. Include the school's name, location, the dates you attended and the degree or certificate you received. List high school only if you didn't go to college. * Your work experience. Again, begin with the most recent. Include the name and location of each employer, as well as your job title and dates of employment.
  3. Briefly describe your responsibilities at each job. Use short, active sentences. For example, "Supervised 12 sales clerks." Be specific. Don't just write, "Increased overseas sales." Instead, say, "Increased overseas sales by 20 percent." Also include any honors or awards you received.
  4. Make your resume easy to read. Put headings in bold. Also highlight in bold any
4
special skills you have, or list them with bullets. Leave plenty of space between lines, too.
  5. Use a laser printer to print your resume? If an employer can't read it easily, he won't read it at all. Print your resume on good quality paper, too. Avoid brightly colored paper. The employer is more interested in your résumé's content than its color.
  6. Proofread your resume very carefully. Ask a friend to proofread it, too. No employer wants to hire someone who isn't careful to avoid mistakes. Happy job hunting!
  27. According to the passenger, It's suggested to make the resume A. as detailed as possible. B. as compact as possible. C. as you like, for that it doesn't matter elaborate or general.
  28. Which is the least important in a resume following? A. Your educational background B. Your name C. Your hobby
  29. Which is the best description in a resume? A. Increased overseas sales. B. Do well in overseas sales. C. Increased overseas sales by 20 percent.
  30. The sentence in bold means? A. do not use words difficult to understand B. use simple sentence C. make the employers easy to find your excellence.
  31.Whether educational background or work experience, you'd better begin with the most experience. A. earliest B. recent C. outstanding
V. TRANSLATION(3 段短文,每段 5 分,共 15 分) Translate the following passages into Chinese:
  32. Proposals are another type of persuasive writing. A proposal is a formal report that describes a problem and recommends a solution. The writer establishes a need and tries to convince the reader to meet that need by taking a specific action. Proposals may be internal, such as from an employee to a supervisor, or external, such as from a consulting firm to a company.
  33.
5
You may want to give handouts to your audience members so that they have visual documentation of your presentation. When you give the audience your handout depends on how you'd like them to use it. At the beginning of your presentation, audience members can use the handout to follow your points and to add additional notes. During your presentation, the handout can emphasize or add detail to a particular point you are making. At the conclusion of your presentation, the handout can supply reference materials that your audience can use later.
  34. Use an agenda to determine and control the direction of the meeting. Problems arise when meeting participants stray from the topicwhen attention drifts to peripheral issues or personal stories. Remain polite and friendly, but keep the group on track. When participants ramble, summarize what you think they have said and ask a question to point them in a specific direction. VI. WRITING (35 分)
  35. Create a table that arranges into rows and columns the information in the paragraph below. Include a title for the table as well as labels at the top of each column. (5 分) The Advertising Department of Starcom Cell Phone Company submits the following information to top management about the advertising expenditure of the company in 2004: the company advertised in 4 different media in 20
  04. It spent 52 percent of the total advertising budget on television advertising. The second part of its advertising budget was spent on Newspapers advertisingabout 30%. It spent 15 percent of budget on posters and magazines. It spent the rest amount of money on Internet advertising, which took 3% percent.

  36. Write an instruction to indicate how to send an e-mail. (10 分) words for reference: button (键), click (点击), input (输入)

  37. In the January 18th issue of the China Daily, you saw an advertisement by a company recruiting a teller trainee (银行见习出纳员). Write a letter of application to the company, indicating your education background, your specialties, and so on. Include your reason for writing, the relevant information about yourself, how to contact you and the closing.(20 分)
6
 

相关内容

7101商务交际英语(2)试题A卷外贸英语口语

   7101 A 浙江广播电视大学 2006 年 1 月期末考试 商务交际英语( ) 商务交际英语(2)试题 I. MULTIPLE CHOICE (10小题,每小题1分,共10分) Choose the letter indicating the best choice to complete each sentence or answer each question: 1. Which of the following is NOT about the guidelines for writ ...

商务交际英语口语集锦

   商务交际英语口语集锦 久仰! I’ve heard so much about you. 好久不见了! Long time no see. 辛苦了! You’ve had a long day. You’ve had a long flight. 尊敬的朋友们! Distinguished/Honorable/Respected friends 阁下(多用于称呼大使) Your Excellency 我代表北京市政府欢迎各位朋友访问北京。 On behalf of the Beijing M ...

7101商务交际英语2A卷答案

   试卷编号: 试卷编号:7101 A 浙江广播电视大学 2006 年普专毕业考试 商务交际英语( ) 》试题答案及评分标准 《商务交际英语(2) 试题答案及评分标准 》 2006 年 5 月 一,CASE ANALYSIS(共 10 分) ( Rewrite the following short paragraph by identifying all errors and correcting them: Yesterday, I chose to enroll in my employe ...

2010年超强英语口语【绝密】资料C

   18 条黄金法则助你学英语 1.What is language for? Some people seem to think it is for practicing grammar rules . and learning lists of words--the longer the words the better. That’s wrong. Language is for ’ the exchange of ideas, for communication. 语言到底是用来干什么的 ...

商务交际闪光英语口语集锦

   商务交际闪光英语口语集锦 久仰! I ve heard so much about you. 好久不见了! Long time no see. 辛苦了! You ve had a long day.Youve had a long flight. 尊敬的朋友们! Distinguished/Honorable/Respected friends 阁下(多用于称呼大使) Your Excellency 我代表北京市政府欢迎各位朋友访问北京. On behalf of the Beijing M ...

呼场中学提高八年级英语口语交际能力的调查问卷

   呼场中学提高八年级英语口语交际能力的调查问卷 1、你喜欢英语吗? A.很喜欢 B. 一般 C. 不喜欢 2 你喜欢在课堂内说英语吗? A.很喜欢 B. 一般 C. 不喜欢 3、对于英语常用口语单词你都能记住吗? A.能够 B. 大部分 C. 很少 4、你能流利地使用日常英语对话吗? A. 能够 B. 基本能 C. 不能 5、当大家在讨论某个话题时,你能用英语完全表达出自己的看法吗? A. 能够 B. 一点点 C. 不能 6、英语课上你能理解老师的每一句话吗? A. 能够 B. 勉强 C. 不 ...

中央广播电视大学2007-2008学年度第一学期 开放专科 期末考试英语(商)专业商务交际英语(1)试题

   t 试卷代号 : 2 1 3 9 < 斗r v 飞 中央广播电视大学 2 0 0 7 -2 0 08学年度第一学期"开放专科"期末考试 英语(商)专业商务交际英语( 1 )试题 2008 年1 月 注意事项 一、将你的学号、姓名及分校(工作站)名称填写在答题纸的规定栏 内。考试结束后,把试卷和答题纸放在桌上。试卷和答题纸均不得带 出考场。监考人收完考卷和答题纸后才可离开考场。 二、仔细读懂题目的说明,并按题目要求答题。答案一定要写在答 题纸的指定位置上,写在试卷土的 ...

英语口语

   1000句最常用英语口语 1. I see. 我明白了。 2. I quit! 我不干了! 3. Let go! 放手! 4. Me too. 我也是。 5. My god! 天哪! 6. No way! 不行! 7. Come on. 来吧(赶快) 8. Hold on. 等一等。 9. I agree。 我同意。 10. Not bad. 还不错。 11. Not yet. 还没。 12. See you. 再见。 13. Shut up! 闭嘴! 14. So long. 再见。 15 ...

英语口语

   1. I'm not myself 我烦透了! 2、Don't bother me!别烦我! 3、Give me five more minutes please。再给我五分钟时间好吗? 4、How did you sleep?你睡的怎么样? 5、Don't hog the bathroom!别占着卫生间了! 6、Don't hog the shower.别占着浴室了! 7、Don't hog my girlfriend.别缠着我的女朋友了! 8、Get outta there!快出来! 9 ...

英语口语

   1.Do you have a family?   正确译文:你有孩子吗?   2.It's a good father that knows his son。   就算是最好的父亲,也未必了解 自己的儿子。   3.I have no opinion of that sort of man。   我对这类人很反感。   4.She put 5 dollars into my hand,"you have been a great man today."   她把5美圆塞到 ...

热门内容

常用英语语句

   What are you trying to say?(你到底想说什么?) 你到底想说什么? 你到底想说什么 Don't be silly.(别胡闹了 别胡闹了。) 别胡闹了 How strong are your glasses?(你近视多少度 你近视多少度?) 你近视多少度 Just because.(没有别的原因 没有别的原因。) 没有别的原因 It isn't the way I hoped it would be.(这不是我所盼望的。) 这不是我所盼望的。 这不是我所盼望的 You ...

七年级英语This is my sister测试题

   3eud 教育网 http://www.3edu.net 百万教学资源,完全免费,无须注册,天天更新! Unit3 This is my sister 听力部分(20%) Ⅰ.Listen,choose and write.(听录音,选择排列你所听到的人物,并把我对 他们的称呼写在横线上)(5%) 1. 2. A 3. B 4. C D Ⅱ.Listen and choose. (听录音,选出你所听到的单词)(5%) 1. 2. 3. 4. 5. A. A. A. A. A. sister ...

新概念英语第四册课文

   新概念英语第四册课文 Lesson1 We can read of things that happened 5,000 years ago in the Near East, where people first learned to write. But there are some parts of the world where even now people cannot write. The only way that they can preserve their histor ...

2011年考研英语学习专用_split_38

   考研英语语法全突破 75 involve v.需要,包含;使卷入,牵涉。 Getting a driver's licence involves learning how to drive, studying the rules of the road, and taking a test.要得到驾驶执照需要学习开车,学习交通规则,还要经过考试。 sanction, sanitation sanction n.认可,准许,批准。 I need my parents' sanction to ...

成功征服英语的三十个好习惯

   成功征服英语的三十个好习惯 来源:贵阳家教吧 日期:2008-7-23 这些好习惯包括: 这些好习惯包括: 1、将英语真正融入日常生活!不要学英语,而要生活在英语当中! 2、把难单词、难句子制作成海报,贴在家里最显眼的地方,不知不觉就掌握了! 3、不读英语就难受!不读英语就“寝食难安”!让读英语变成“最大的爱好”! 4、睁开眼睛的第一件事就是“大声喊英语”!喊出一天的活力和辉煌!喊出一天的充实和成功! 5、入睡前一定要大喊英语十分钟!让英语进入潜意识,做梦也在学英语。 6、“一日三餐前后”狂 ...