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Lesson One 自我介绍 (Self-Introduction)
Welcoming On behalf of …, I’m very glad to welcome you… It’s a pleasure to see you here. Welcome to… Thank you for coming all this way. Self Introduction Please let me introduce myself. I’m… How do you do? My name is… May I introduce myself? I’m… It’s a pleasure to make your acquaintance. My name is… Third-party Introduction It’s my pleasure to introduce you to … I’d like to introduce you to … A, let me introduce you to … A, I’d like you to meet … A, I don’t believe you’ve ever met … This is … He’s in charge of… He looks after… He’s our … Director/Manager. Offering Let me get you a coffee. Would you like a coffee? Let me take your coat. Small talk topics Travel How’s your flight? How do you like our city? Is this your first visit to…? Did you have a good trip? Was it easy to find here? Weather It’s a beautiful day, isn’t it? I heard it’s going to rain this afternoon. My flight was cancelled because of the heavy snow. There will be a storm tomorrow.
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Finally we’ve gotten a beautiful day. I hate the summers here. There’s too much rain and it’s usually very hot. I’m a spring/summer/autumn/winter person. Cold, isn’t it? I’m freezing. It’s lovely/sunny/warm. It was dismal/cloudy/cold/damp/wet/stormy/windy. Accommodation How’s your hotel? It’s very comfortable/convenient/luxurious. The service is excellent. It’s rather noisy/dirty. The service is rather slow. The rooms are a bit cramped. Sample Dialogue A: Welcome to ABC. I’m John Smith. I look after the accounting department here. B: Nice to meet you. My name is Susan Wong. A: Nice to meet you, Susan. How was your trip? B: Slow. It was caught in awful traffic. A: Sorry to hear that. Anyway, have you checked in? B: Yes. A: Everything OK? B: Fine. A: So how do you find our weather? B: It’s hot. When I left home, it was only ten degrees.
Lesson Two 更多了解(Effective Question and Answer Techniques)
Greetings Good morning/afternoon/evening. How are you doing? How’s everything going? How have you been? What have you been up to lately? What’s new/cooking/grilling/going on? Hi/Hey/What’s up!
2
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Responses I’m doing very well. Thank you. How about yourself? Okay/Not bad/All right. How are you? Great! Thanks. What about you? Couldn’t be better! You? Same ol’. Awful. /Couldn’t be worse. Jobs What do you do? I’m a teacher/lawyer/nurse. (profession) I work in finance/waste management/show business. (field of business) I’m in marketing/human resource/executive administration. (function) I work for the ABC Corporation. (employer) I work for myself at the moment. (self-employed) I look after the children. /I’m a homemaker. I’m between jobs right now. (unemployed) How long have you been with them? How do you like it (your job)? How’s business? Family Are you married? What does your husband/wife do? Do you have any kids? How old are they? Are they at school/at college/working? Do they still live at home? Spare time What do you do in the evenings/on weekends? Where do you spend your holidays? What do you do in you spare time? Do you like movies/gardening/sport/cooking? Origins Where do you come from? Where did your family come from? Where were you brought up? How young were you when you moved to New York? Which part of China were you born in? Sample Dialogue
3
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A: What do you do? (question) B: I’m self-employed. (answer) A: That’s great! I always want to do that. (comment) B: Well. It’s a very hard job too. (added information)
Lesson Three 电话技巧
(making and answering phone calls, western telephone etiquette)
Answering the phone Hello! Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you? Susan Park’s Office. Susan Park/Susan/Park. May I know who’s calling please? May I know what this is in reference to? Asking to speak to someone May/Could/Can I speak to/with Dr. Smith please? This is John Green speaking. I’d like to speak to Dr. Smith please. This is John Green. This is John Green from ABC. Is Dr. Smith in, please? Is Susan there? Dr. Smith please. I’m with… and I need to talk with… about… I’m representing … May I speak with…, please? Asking someone to wait for a moment Would you mind holding a minute while I try to find her? Could you hold on, please? Please hold on for a second. One/Just a moment, please. Hang on. I’ll get him. Just a second. One moment, please. I’ll see if he’s in. Asking the caller to leave a message I’m sorry but he’s not here right now. May I take a message or would you like to call back later? I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call? I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?
4
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I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call? Transferring information Could you repeat that, please? Could you say it once again? Can you say it louder/slower? Have you got that? Could you please spell it? Anything else? Would you like me to read it to you again? Let me repeat to see if I get it.
Lesson Four 制定日程
(setting agenda for meetings, travel and events)
Making appointment I’m calling to make an appointment with you for next Monday. I wonder if it would be convenient to meet you tomorrow. Would it be convenient if I call on you tonight? Could you arrange an appointment with Mr. Green for me? I’d like to drop by tomorrow to talk over our plan. I look forward to seeing you at your office on July
  18. Can you squeeze in some time for me next week? Suggesting a time Can you make it at 3:00 on Monday? Will 9:00 be alright/okay with you? How about/what do you think of 3:30? Let’s say about 9is tomorrow? Anytime before 6 p.m.. Anytime except Monday will be fine/okay/all right with me. I’m available from 9:00 to 3:
  00. Making enquires about flights I have an enquiry about the flights to London on Saturday. Have you got any morning flights on Sunday from Beijing to New York? Is it a non-stop flight? How long will the flight take? What’s the fare for a one-way/round trip to Shanghai? When does the flight depart/leave? When is the departure/arrival time? Is there a discount for a night flight? Can you put me on the waiting list?
5
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What time am I supposed to check in? Booking tickets I’d like to book a business class ticket on United Airline Flight 518 to Boston. Can I make a reservation for a morning flight on May 3rd, please? I’d like to stop over in Chicago if it all right. I’d prefer first/business/executive/economy class. Could you book me an aisle/a window seat? Could you make arrangement for vegetarian meals? Confirming and canceling reservations I’d like to reconfirm my connecting flight reservation. I wonder if I could cancel my reservation with United Airlines to New York on November
  16. Sample Dialogue A: Good morning. Can I please have your ticket and passport? How many pieces of luggage would you like to check in? B: Just this one piece. Can I carry on this bag? A: Sure. I’m sorry. Your luggage is 8 kilos overweight. B: How much should I pay for the excess weight? A: The charge for excess weight is 6 dollars per kilo. B: Guess I don’t have a choice. A: Here’s your boarding pass, ticket and passport. Have a good trip, sir.
Lesson Five 安排事物
(inviting, accepting, declining, offering, refusing)
Making invitations I would like to invite you to a reception next Sunday at my home. I would like to invite you to dinner at the new Chinese restaurant. Would you like/care to join us for dessert and coffee? Would you like to go to New York with me next month? I was wondering if you’d like to go to the beach on Saturday. I was wondering if you’d like to come to dinner on Tuesday evening. Can/Will you meet me at the mall after class for some shoe shopping? Can you come over tomorrow night and watch the game with us? How/what about a movie tonight? Why don’t you/not jog with me in the mornings? Why don’t you stop by for a visit on your way home? Accepting invitations
6
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Thank you very much. Thanks for your invitation. I’d be delighted to. /I’d love to. Sure. That would be fun/wonderful/great. What a terrific idea! I’d really love to. Sounds great! Sounds like fun! Sure thing! I’ll see you there. Dinner/6:00 it is! Why don’t we! Declining invitations Thank you, but I’m afraid I have other plans for that night. Thank you, but I’m afraid I have an appointment that day. I’m sorry. I can’t go to the movie with you. I… (excuse) I wish I could, but I’m busy. Maybe another time, though. I hate to turn you down, but I must… I would love to any other time, but I’ve already made plans. Thank for asking, but… I appreciate the invitation, but I’m afraid I can’t. I’m afraid I can’t, but thanks anyway. What about a rain check?
Lesson Six 商业用餐
(Chinese/western/business table manner, translations on food’s name, showing opinions)
Ways of cooking Baked Boiled Steamed Stewed Braised Deep fried/pan fried/stir fried Grilled Barbecue Ways of cutting Whole Steak Chunk Diced
7
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Sliced Shredded Mined Skewer Commenting on food It smells good/looks great/tastes delicious. The sweet potato pie is the best that I’ve ever had. Sichuan food is too hot for me. My mouth is burning. This dish tastes kind of salty/sour/greasy/stale. The soup is too heavily seasoned/plain. Proposing a toast May I propose a toast to our friendship and cooperation? I’d like to propose a toast to our distinguished American guests. Let’s drink to your promotion. Here’s to your health/pleasant trip to Beijing/a successful new year. Cheers! Asking for check May I have the check please? I’m afraid you made a mistake here. Could please make sure the check gets to me? Check, please. Paying for the check It’s on me. It’s my treat. Let me do the honor. I’ll get it this time. I insist. Let’s split it. Let’s go 50/
  50.
Lesson Seven 工作之余
(after-work entertainments, choosing and developing topics of conversation)
8
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Introducing topics/agendas I’m glad to bump into you. I wanted to ask you about… While we’re on the subject… I just wanted to mention… You know you mention…? There were a couple of points I wanted to mention… The other point was… There’s just one thing I wanted to say… Changing/ending a topic Anyway, let’s talk about something else. So, let’s leave that (for later). Changing the subject for a moment… By the way… Talking of… That reminds me… Checking and clarifying Do you see what I’m getting at? Is that clear? Do you mean…? Are you saying…? Let me see if I get it clear/correctly. Do you mean…? Asking about hobbies and interests Do you have any hobbies and interests? What do you do in your spare/free time? Expressing likes and dislikes I like football. I love reading. I enjoy cooking. I adore Tom Cruise. I’m interested in antiques collections, especially Chinese antique furniture. I’m quite into golf. I’m crazy/mad about rock’n’roll. I fall for folk dance. John is enthusiastic about hiking. I don’t like soccer. I hate boxing. Expressing preferences I prefer jazz to pop. I prefer staying at home to going out with him tonight.
9
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I prefer to play badminton rather than play basketball. Joe has a preference for European movies. Of all kinds of music, I like R&B best. Classical music is my favorite music. Hip Hop is my least favorite. As far as I am concerned, poetry reading is for the birds. For me, the best time is to sit back with a cold beer in my hand. I’d rather take the bus home. Sample Dialogue A: Have you watched any movie lately? B: Not really. I have been kept busy recently. A: That’s too bad. I went to watch the Red Dragon the other day. It’s really fantastic. B: Red Dragon? I haven’t even heard about it. A: What are you? From the cave? It has been an instant hit after it was put on show in the theatre. B: Well, I told you I was busy. So what was it about? A: It’s actually the prequel to The silence of the Lambs. In this one, the story of a former FBI agent Will Graham, who was nearly killed by Hannibal Lecter, is told, and it includes the initial capture of “the Cannibal”. B: Really? I have watched The silence of the Lambs. It features Anthony Hopkins and Jodie Foster, right? A: You are right. But the new movie has a stronger cast, including young talents like Edward Norton and Ralph Fi
 

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