对方兴趣的事宜;当然不能忘了表达希望对方能够参加的诚意;最后还要 请收信人对发出的邀请做出反馈, 如确认接受邀请。 下面是一封邀请对方参加学术会议的信 函: Dear Professor Wang, On behalf of the Ohio State University and the IEEE Computer Society, I would be very pleased to invite you to attend and chair a session of the forthcoming 2004 International Conference on Parallel Data Processing to be held in Bellaire, Michigan, from October 25 to October 28, 20
  04. You are an internationally acclaimed scholar and educator. Your participation will be among the highlights of the Conference. We sincerely hope that you could accept our invitation. As you know, this is the 10th anniversary of the Conference and we plan to make it a truly international meeting. We have accepted many papers from several foreign countries, including two from China. If you can come, please let us know as soon as possible, since we have to prepare the final program soon. We are looking forward to your acceptance. Sincerely yours,
12
Peter White 三、邀请信的回复 是收到哪种邀请信都要复信, 明确表示接受与否。 而且无论接受与否都要对邀请者表示 感谢。接受邀请的回信一般包含以下内容:首先感谢对方的邀请,并重述邀请信中的主要内 容;然后愉快地表示接受邀请,并简要说明自己的打算;最后表示期待赴会和与对方见面的 心情。下面是一封接受邀请的信,与上面第一封邀请信相对应: Dear Alice, Thank you very much for your invitation. It will be great pleasure for me to join you on Friday for the wonderful film. I will arrive at the cinema before eight. I look forward to meeting you on Friday. Thank you for thinking of me. Yours, Jane
Direction: :
Please write a letter to Mr. And Mrs. Smith invite them to your dinner invitation, time is scheduled for January 15, 2005 (Saturday) late 7:00pm: tell them you very much hope their presence, and to please the other party to answer your letter Dear Mr. and Mrs. Smith It has been a while since we last met, and every laughing minite filled up my memory. Recently we have the renovation of the new bought house done, and therefore would like to have the honour inviting you couple to visit us on June 28th 2006 and have dinner together. I suggest the time for dinner would be best at 7:00pm. I recalled that both of you are seafood lovers, so I will prepare lobsters and fishes as the main course, I also reserved bottles of best Italian white wine for us to enjoy at that moment. Of course if you are interested to spend a walk nearby then I am glad to accompany you. Mary my daughter is now eight years old and she have made a lot of friends of like age since we migrated to the estate here. I am sure she will want to tell a lot of her stories when she see you both. And right now she just want me to remind you that there are swimming pool and SPA facilities associated with the estate, therefore it would be good if you like, please bring along the swimming suits, it only take five minutes walk from my house to the facilities so it is very convenient. I am sure the above invitation would have interested you, and just to make sure things will happen as expected please kindly reply to this letter and upon then I will arrange things accordingly. Look forward to see you by then. My best wishes to you and your family Yours, Raymond ………………………………………………………………………………………………………
二、 商务书信

  1、投诉(complaints ) 投诉(
投诉信是表示不满的信件, 一般分三个部分: 提出投诉内容; 说明具体情况; 提
  1.
  2.
  3.
13
出解决办法。语言注意点投诉信应重点表明投诉的原因,叙事应客观、准确、简洁。最后提 出的解决方法应切实可行。在表达自己的不满时,语言要把握分寸,不失风度。下面介绍下 这类书信的常用词汇和句型 词汇: complain against sb. about sth.投诉...... dissatisfaction with 不满于...... put up with / bear / tolerate 忍受 awful 糟糕的 poor service 糟糕的服务 inconceivable 不可思议的 out of one’s expectation 令某人大失所望 look into / go into / investigate 调查 incident / matter 事件 sanitary situation 卫生条件 bad manners 不礼貌 disturbance 干扰 nuisance 麻烦事 remedy 补救 solve 解决 recurrence 再次发生 句型:
  1) I am writing to you to complain about ...
  2) I am writing to express my dissatisfaction with...
  3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,...
  4) I can hardly bear /tolerate /put up with it any more.
  5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.
  6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.
  7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.
  8) We will appreciate your willingness to make up for the loss.
Direction: : Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.
Dear Sir, I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities. After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃. This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration. Yours faithfully, Li Ming
这封投诉信可以说写得非常好,结构很清晰,第一段首先肯定对方按时送货 上门的做法,随后简述冰箱出了问题。第二段说明具体问题,第三段提出要求。
14
…………………………………………………………………………………… ………………………………………………………………………………………..
letter)
  2、销售函(sales letter) 销售函(
催款函是卖放在规定期限内未收到货款,提醒或催促买方付款的函件。 写此类催款函要求文字简练、意思清楚;同时要求语气诚恳、体贴,彬彬有理。不可轻 易怀疑对方故意拖欠不付, 以免伤害对方感情, 不利于达到索款的目的, 或妨碍以后的业务。 对于某些屡催不付, 故意逃款的客户, 语气则要强硬, 措辞坚决。 总之索款要把握一个原则: 既要达到索款目的,又要与客户保持友好关系。 Direction: For Insisting on Payment Account No.8756 Dear Sirs, It is very difficult to understand why we have not heard from you in reply to our two E-mail of 8th and 18th September for payment of the sum US$
  80, you are still owing. We had hoped 000 that you would at least explain why the account continues to remain unpaid. I am sure you will agree that we have shown every consideration and now you fail to reply to our earlier requests for payment, I am afraid you leave us no choice but to take other steps to recover the amount due. We are most reluctant to do anything from which your credit and reputation might suffer and even now we prepare to give you a further opportunity to put the matter right.We therefore propose to give you 15 days to clear your account, Yours faithfully, Lihua ………………………………………………………………………………………………… ………………………………………………………………………………………………………

  3、订购函(order letter) 、订购函( )
订购函是买方按照与卖方协商好 的条件向其订购所需货物时所用的一种商务文书。 订购函通常分为两种, 一种是接受函里已经对需要订购的货物进行了详细说明; 另一种 把订购函制成订单式,以表格形式列明各项交易条件。 订购函一般都应包含商品名称、牌号、规格、数量、价格、结算方式、包装、交货日期、 交货地点、运输方式、运输保险等内容。 Direction: Order for 2,000 Pairs of Sheep Leather Gloves
Dear Mr. Gilson, Please dispatch to us 2,000 pairs of sheep leather gloves as per the terms stated in your offer of May
  5. Would you please take special care of the quality and the package of this order? The leather should be of the same quality as that used in the sample. We hope that you can pack each pair in an airtight polythene bag, a dozen pairs of gloves in a box and then 20 boxes to a strong seaworthy wooden case. We will order more if the first order with you prove to be satisfactory. We are enclosing our Purchase Confirmation No.2009-308 in duplicate for your signature. Please sign and return one copy for our file. Upon receipt of
15
your confirmation, an L/C will be issued. Sincerely yours, Liu peng Dear Sirs, We are pleased to place with you the following repeat order if you can guarantee shipment at California to Shanghai by September 25th 300 tons of Grade One California apples. Kindly confirm acceptance of our order by return and send advice of shipment with three copies of your invoice with B/L to our office in Shanghai. We will send the bank draft upon receipt of them. Yours faithfully, Mikey Markting manager ………………………………………………………………………………………… ………………………………………………………………………………………….

  4、理赔与拒绝(adjustments & refusals) 、理赔与拒绝( )
索赔函是指合同争议或纠纷发生后, 受损一方向违约一方提出赔偿要求的信函。 赔 索 条款主要包括五项内容: ①简述事由。②陈述违约事实。③说明索赔理由。④陈述对方违 约给自己带来的损失。 ⑤提出具体的索赔要求。 在写作索赔函前, 应先认真研读买卖双方签订的合同的相关规定细则和双方交易 过程 中有关的往来函电,以分清是非责任。提供足够的书面文件和有关方面的证明;提出索赔要 求应合情合理,不漫天要价;应根据引起索赔的原因和不同的索赔情 形选择相应的措词和 语气。下面,我们共同看一篇范文。 Dear Manager While working in China for the past three years, I had always purchased gifts from the Friendship Gallery for my Canadian friends. The quality and value had always been more than I could reasonably expect, and I have often recommended you store to others. Last autumn, I was back in Canada, but I did not forget to mail-order some charismas gifts from your usual annual Fall Sales. After examining the gifts supplied to my order of November 2, I found that there was a distinct hole in the middle of one of the silk scarves. Although I remember that you apply a no-return policy to this kind of merchandise, I sent this silk scarf in a separate mailing yesterday so that you may see the damage for yourself. When you receive it I am sure that you will share my surprise and dismay. I understand from my past experience with the Friendship Gallery that this is an unusual situation. Will you kindly reconsider your no-return regulation with one of your loyal customers and replace the above mentioned silk scarf by mailing another one? I would be delighted to have it and present it to my friend for Christmas. Yours sincerely Bill crul ……………………………………………………………………………………………………… ………………………………………………………………………………………………………
16

  5、 建立贸易关系 ( establishing bussiness 、 relations) )
公司或企业要进入市场寻找货源或销售产品,首要的工作是与别的商家建立良好的贸 公司或企业要进入市场寻找货源或销售产品,首要的工作是与别的商家建立良好的贸 易关系。为此可以通过参加交易会,参观访问,引荐介绍等途径, 易关系。为此可以通过参加交易会,参观访问,引荐介绍等途径,还有可以直接通过信函 的形 式建立贸易关系。信函措辞应该礼貌,诚恳,热情,表达清楚,透彻。 式建立贸易关系。信函措辞应该礼貌,诚恳,热情,表达清楚,透彻。 建立贸易关系信函的主要内容一般包括: 建立贸易关系信函的主要内容一般包括:
  1. 告知对方获取信息的途径及对对方的了解
  2. 简要介绍所提供的服务,及我方的业务范围、合作优势等基本状况; 简要介绍所提供的服务,及我方的业务范围、合作优势等基本状况;
  3. 简要说明对双方的基本了解; 简要说明对双方的基本了解;
  4. 请求对方提供所买卖商品的具体信息,以便做出回应
 

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