接触外商如何正确地用英语对话
当你拿起话筒用英语打电话时,开头打招呼的第一个词便是 Hello,Hello,不像中 文中的"喂"可以连喊几声,挂电话打招呼时,只要说一次就够了.也可视情况说 Good morning (afternoon , evening). 习惯上,英语国家的人(特别是美国人)打电话一开始就自报姓名或自己的电话号 码,甚至是工作单位或住址等等.如: "Hello ( Good morning ,…),This is 2856123 "(喂, 你好,我这儿的电话号码是 28561
  23.) 或" This is Marg's phone or This is Mary speaking" (我是玛丽).有的人在接电话时只回答 Hello,而等待 对方开始说话. 但是这样做法必定地使对方提出"Is this 7856111?" 这是 7856111 ( 电话吗?)或 "Is that Peter's phone?"(这是彼得家吗?)这样的问题,势必导致 双方在正式通话前花费不少时间与口舌.因此,不要只说 Hello 而已,这一点与我们 国内双方通话的情形相差甚远. 如果你发现对方要找的是另一个,或拨错了号码,这时,你最好能重复一下你的电 话号码,然后告诉对方 "Sorry you've dialed the wrong unmber " (对不起,你 拨错号了.)或简单回答:"Sorry wrong number,"不要一声不响地就挂断电话. 同样,若是我们自己拨错了号码也该简单地向对方说:"Sorry ,(I've dialed) wrong number,"再挂断电话. 用中文打电话或接电话时,可以问:"你是谁?"但用英语通话时,则千万不可以问: "Who are you?"问对方是哪一位时,可以用以下几种方式: Who's that / who's speaking , please? 请问你是谁? Whom an I speaking to ? 跟我通话的是谁? May I have your name ?我可以问你的名字吗? Is that you , … ? / Is … there, please?某某在吗? 回答对方问话或自我介绍时,可用 This is … It's …speaking . It is (Mary) here / Hello , Mary here . This is 3132459 等等,不能用"I am …."如果对方找的正是 本人,可用" Yes ,speaking "即可. 转告某人接电话时,可用"You're wanted on the phone "或 "Someone wants you on the phone (有人打电话找你).也可说"There's telephone call for you" (有你的电话).
如果此人就在身边时可以说"It's for you , Tom ."或"For you Tom"(汤姆,找 你的) ,若来电话时对方要找的人正在隔壁房间或在别处办事,你接了电话以后要过去 叫他,请对方稍等一下时,可用 Hold on (the time) please, Hold on a moment , please, just a moment, please, Don't hang uplease 等.如果来电话要找的人 一时无法找到,应尽快回答对方,并最后询问对方是否愿意留下口信.这时可用 "May I take a message for you?" (我可以给你带个口信吗?)或者"Would you like to leave a message?"(你要留吗?)反之亦然,若是你打电话给某人,对方恰巧不在, 你也可以要求接电话的人带个口信或留个便条,就说:"Could you take a message for me please ?"然后你可酌情简单地向接话者说: "Please tell him that I want to speak to him ."(请转告他我有事要告诉他),或"Tell him that I called(告 诉他我来过电话)也可说:"Will you please tell him to call me back later?"(请 你告诉他回个电话给我,好吗?) 当然,打电话也并非尽善尽美,也有其烦人之时.譬如,你给某人打去电话时,对 方正忙得很.你最好礼貌地表示一下歉意,可以说:"I am sorry to make a phone call to you when you are very busy ".(你现在正是很忙的时候,我却打电话给 你,很对不起).如果你有十分紧急的事需打电话给某人,又是清晨或半夜了,可以说: "I am sorry to have called you so early ,but……"(这么早打电话给你,对不起, 但是……).Sorry to have waked you wp.
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