el 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房
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Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房 门童 Housekeeping staff 客房清洁人员 Room service 客房服务, 有时特指客房送餐 服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候 再次整理房间,使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign 请勿打扰牌 Please Make Up sign /PMU sign 请收拾房 间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 Porter 门房 Hotel Concierge 酒店礼宾部 Procurement Manager; Purchasing Manager 采购部经理 Food & Beverage Manager; Catering Manager 餐饮部经理 Table Hostess 餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker 厨工 Cook; Chef 厨师 Head Chef 厨师长 Cook 炊事员
Assistant Manager 大堂副理 Lobby Manager 大堂经理 Tourist Guide 导游 Sauce Cook 调味汁厨师 Restaurant Manager 饭店经理 Rooms Division Manager 房务部经理 Second Chef 副厨师长 Second Waiter 副领班 Trainee Manager 见习经理 Receptionist 接待员 Bar Operative 酒吧服务员 Hotel Accountant 酒店会计 Chief Accountant; Financial Controller 酒店主 管会计;财务总监 Housekeeping Manager 客房部经理 Executive Housekeeper; Head Housekeeper 客 房部主管 Chambermaid 客房女服务员 Head Waiter ;Captain 领班 Floor Attendant 楼层服务员 Travel Agent 旅游中介 Doorman 门童 Pantryman 配餐员 Front Desk Manager 前台经理 Front Office Supervisor 前台领班 Front Office Manager 前厅经理 Assistant Front Office Manager 前厅副理 Cleaner 清洁工 Food Checker 食品检验员 Vegetable Cook 蔬菜厨师 Materials Manager 物料经理 Western-Style Restaurant Manager 西餐部经 理 Executive Assistant Manager 行政副经理 Assistant Banquet Manager 宴会部副经理 Banquet Manager 宴会部经理 Night Manager 夜班经理 Hotel Greeter 迎宾员 Reservation Manager 预订部经理 Chinese-Style Restaurant Manager 中餐部经 理 Resident Manager 驻店经理 Front Clerk; Reception Clerk 总台接待员
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客房预订
客房预定 客 满 房间种类 双 人 房 标 准 房 双 床 房 高 级 房 豪 华 房 商 务 房 套 房 普通套房 高级套房 总统套房 朝南的房间 south 公寓套房 连 通 房 相 邻 房 没有按预定抵店 确 认 信 confirmation 服 务 费 额外费用 班 车 全 价 折 扣 价 标 准 价 优 惠 价 免 费 rate 特大号床 大 号 床 推 迟 room reservation fully booked types of rooms double room standard room twin room superior room deluxe room executive room suite junior room senior suite Presidential suite a room facing studio room connecting room adjoining room no show letter of service charge extra charge shuttle bus full price discounted price rack rate special price complimentary king-size bed queen-size bed postpone 空 房 room 取 cancel/cancellation 更改 预定 自动门 登记入住 结帐 一件行李 baggage/luggage 背包 纸箱 手提箱 汽车行李箱 送行李 填写 名牌 夜床服务 service 打扫房间 稍稍整理 洗衣项目 加快服务 核对 包间 菜单 套餐 定满了 租 计划表 推举 Vacancy/vacant 消 change book/reserve automatic door check in check out a piece of shoulder bag cardboard box briefcase luggage trunk send up fill out name tag turn ? down make up tidy up laundry items express service check private room menu set menu fully booked rent schedule recommend
洗衣服务英语情景对话 Laundry Service
Key Sentences(重点句子) 1
  14.Excuse me.Have you any laundry? 对不起,请问有没有要洗的衣服? 1
  15.The laundry man is here to collect it. 洗衣房服务员来这儿收要洗的衣服了。 1
  16.If you have any,please just leave it in the laundry bag behind the bathroom door. 如果您有衣服要洗,请放在浴室门后的洗衣袋里。
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1
  17. Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back. 请告诉我们或在洗衣单上写明您的衣服是否需要熨烫, 水洗,干洗或缝补,还要写明何时需要取衣服。 1
  18.What if there is any laundry damage? 如果你们洗衣时损坏了衣服怎么办? 1
  19.In such a case,the hotel should certainly pay for it. 如果是这样,饭店当然应该赔偿。 1
  20.Could you send someone up for my laundry,please? 请问,你们能派人来收要洗的衣服吗? 1
  21.A valet will be up in a few minutes. 洗熨工马上就到。 1
  22.Will the color run in the wash? 洗衣时会掉色吗? 1
  23.We'll dry-clean the dress. 我们将干洗这条裙子。 1
  24.We'll stitch it before washing. 我们会在洗之前把衬里缝好。 1
  25.When can I have my laundry back? 我何时能取回洗的衣服呢? 1
  26.But would you like express service or same-day? 不过,您是要快洗服务还是当日取? 1
  27.I'd like this sweater to be washed by hand in cold water. 这件毛衣要用冷水手洗。 Dialogue A (Explaining How to Get the Service) (A:Room Attendant B:Guest) A:Excuse me.Have you any laundry?The laundry man is here to collect it. B:No,not now,thank you. A: you have any, If please just leave it in the laundry bag be-hind the bathroom door. laundry The man comes over to collect it every morning. B:Thank you. A:Please tell us or notify in the list whether you need your clothes ironed,washed,dry-cleaned or mended and also what time you want to get them back. B: see. I What if there is any laundry damage?I wonder ifyour hotel has a policy on dealing with it. A:In such a case,the hotel should certainly pay for it.The indemnity shall not exceed ten times the laundry. B:That sounds quite reasonable.I hope there's no damage at all. A:Don't worry,sir.The Laundry Department has wide experience in their work. B:All right.Thank you for your information. A:Not at all.
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Dialogue B (Express Service) (A:Laundry clerk B:Mrs Bell) A:What can I do for you? B:Could you send someone up for my laundry,please?Room9
  08,Bell. A:Certainly,Mrs Bell.A valet will be up in a few minutes. B: Good. also have a silk dress which I don't think is color-fast. I Will the color run in the wash? A:We'll dry-clean the dress.Then the color won't run. B:You're sure?Good!And the lining of my husband's jackethas come unstitched.It might tear over further while washing. A:Don't worry,madam.We'll stitch it before washing. B:That's fine.Now,when can I have my laundry back? A:Usually it takes about two days to have laundry done.But would you like express service or same-day? B:What is the difference in price? A:We charge
  50% more for express, but it only takes 5hours. B:And for same-day,will I get the dress and skirt back this evening? A:Yes,madam.All deliveries will be made before six o'clock. B:I'll have express then. Dialogue C A:Can I help you? B:Yes.I have some laundry to be done. A:Certainly,sir.Could you fill out the laundry form,please? B:May I use your pen? A:Sure.Here you are. B:Thanks.Oh,I don't want these shirts starched. A:No starch.I understand,sir. B:And also I'd like this sweater to be washed by hand in cold water.It might shrink otherwise. A:By hand in cold water,I see. B:When will they be ready? A:We will deliver them tomorrow evening around
  6. B:Fine,Thanks a lot. Words and Expressions notify v.通知 iron v.熨烫 dry-clean v.干洗 indemnity n.赔偿 mend v.修补,缝补 stitch v.缝缀 valet n.旅馆中替客人洗烫衣服的人员 colorfast a.不褪色的 express service 快洗服务
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starch
v.给(衣服等)浆,浆硬
在问讯处英语情景对话
Key Sentences(重点句子)
  86.Madam.What can I do for you? 夫人。我能为您做些什么?
  87.I'm looking for a man whose name is John. 我在寻找一位男士,他的名字叫约翰。
  88.Could you tell me his room number, please? 请问他的房间号码是多少?
  89.I suppose it is 7
  35. 我想他的房间号码是 735 号。
  90.By the way, please show me where the lift is? 顺便请指点我电梯在什么地方?
  91.I need some information about touring Hangzhou. 我想了解关于游览杭州的情况。
  92. There are two trains going to Hangzhou every morning,No.49 and No.
  79. 每天早晨有两列火车到杭州,49 次列车和 79 次列车。
  93.What time does this train leave? 这列火车什么时间发车?
  94. Could you get me two tickets for tomorrow here? 你能否在这儿卖给我两张明天的车票?
  95.I'm looking for a friend, Mr.Brown. Could you tell me if he is in the hotel? 我在找一位朋友,布朗先生。你能告诉我他是住在这个饭店吗?
  96.Just a minute,please.I'll see if he is registered. 请稍等片刻,我看看他是否登记了。
  97.They are in suite 7
  05. Let me phone him. 他们住在 705 号套房,我来给他打电话。
  98.Mr.Brown said he's waiting for you in his room. 布朗先生说他在房间里等您。 Dialogue A A: Good afternoon, Madam.What can I do for you? B: Good afternoon.I'm looking for a man whose name is John. A:Could you tell me his room number,please? B: I suppose it is 7
  35. A: Please wait a moment. Let me phone him… Mr. John said he's waiting for you in his room. B: Thank you very much.By the way, please show me where the lift is? A:I'll tell you how to get there.This way,please… B: Thank you. A:It's my pleasure. Dialogue B
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(A: Receptionist B: Mr Brown) A:Good morning,sir.Anything I can do for you? B:Good morning.I need some information about touring Hangzhou. A:There are two trains going to Hangzhou every morning, No.49 and No.
  79.Which one do you prefer? B: Which is earlier? A:No.
  49.This train goes to Guangzhou,and it stops at Hangzhou. B:What time does this train leave? A:At 9∶45 in the morning and arrives in Hangzhou at about one o'clock in the afternoon. B:Good,I'll take this one.Could you get me two tickets for tomorrow here? A:Sorry,sir.Please go to the Shanghai Travel Service Agency in our hotel.It's on the ground floor. B:Oh,I see.Thanks. Dialogue C (A:Receptionist B:Mr Miller) A:Good afternoon.What can I do for you? B:Good afternoon.I'm looking for a friend.Mr.Brown. Could you tell me if he is in the hotel? A:Mr.Brown?Just a minute,please.I'll see if he is registered. (The Receptionist looks over the register) A:Brown,Mr.Brown?There are a lot of Browns here today…Mr.Charles Brown,Mr David Brown… B:Mr.Johnson Brown from Chicago.Isn't he staying at thishotel? A:Oh,yes,here's his name Mr.and Mrs. Johnson Brown and family.They are in Suite 7
  05. Please wait a moment, me phone him…Mr. let Brown said he's waiting for you in his room. B:Thank you.Would you please show me where the lift is? A:OK.Step this way,please.Here it is. B: Thank you. R:It's my pleasure. Words and Expressions register n.登记簿 Chicago n.芝加哥(美国城市) lift n.电梯(英)
电话英语的应对

  1. 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如: “Hello, this is Information Desk.” 您好,这里是问询处。 “Information Desk speaking. May I help you?” 问询处,请问您要服务吗?
  2.打错电话时 如果是外线打错时,可以回答:
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I am afraid you have the wrong number. 不好意思,您打错电话了。 This is the FOSHAN Electrcical Hotel, 这里是佛山电子宾馆. 如果是总线转错内线时,可以回答: This is Room Reservations. I’ll transfer your call to Restaurant Reservations. 这里是客房预约处,我帮您转接到餐厅预约柜台。
  3.当负责的工作人员不在时 I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m. 不好意思,林先生现在外出。他应该会在下午 5 点左右回来。 I am afraid Mr.Hao is on another line. Could you hold the line, please? 不好意思,郝先生正在讲电话。请您在线上稍侯好吗? I’ll tell him to call you back when he returns. 他回来时,我会请他回电。 May I have your name and phone number, please? 请告诉我您的大名和电话好吗?
  4.当会话结束时 结束电话中的对话时,不可以简单说“bye-bye”,最好说: Thank you fo
 

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