Hotel English Training
? ? ? ? ? ? Spoken English 日常口语 Reception English 前台英语 Operator English 总机英语 Reservation English 预定英语 Business Centre English 商务中心英语 Concierge English 礼宾英语
Spoken English常用口语
? ? ? 迎接客人: Good morning sir/madam , welcome to our hotel ,may I help you? 提供帮助: May I help you?/Can I help you ? What can I do for you? Is there anything I can do for you ? 询问姓名、房间号、电话等 May I have your name? How to spell? (Helen) May I have your room number? (25
  13) May I have your telephone number? (152267348
  96) May I have your passport ,please?我可以看一下您的护照吗? Here you are. 表祝愿: Have a nice day with us. (祝您在我们酒店居住愉快) Enjoy your stay with us. Have a pleasant journey. /Have a good trip.(祝您旅途愉快)
? ? ?
? ? ?
Spoken English 常用口语

  5. 客人离店时 : Thank you for coming. 谢谢您的光临。 We hope to see you again. 希望再次见到你 We look forward to seeing you soon.我们期盼着你的再次光临。
  6. 听不清对方讲话时: I’m sorry, I don’t understand. 对不起,我没有听懂. I’m sorry, would you speak slowly? 对不起,您可以讲慢一些吗? I’m sorry, I didn’t hear clearly, would you repeat it? 对不起,我没有听清楚 能在重复一遍吗? I’m sorry, I beg your pardon? 对不起,请您再说一遍好吗?
  7.请稍等时: Just a moment/minute , please . 请稍等。 Wait a moment /minute ,please . Hold on ,please.(别挂断)
Spoken English 常用口语

  8. 对客人等候表示歉意: Sorry to keep you waiting !/Thank you for waiting! 对不起,让您就等了!
  9. 感谢与回答 ? Thank you. (You’re welcome.) ? Thanks. (That’ all right.) ? Thank you very much. (It’s my pleasure. ) ? That’s very nice of you. (Not at all .)
  10.电话用语: 注意:(接电话人自我介绍时不能说“I am ……而要用This is ......speaking.” 问对方是谁时不能说“who are you?而要说who is this ?”) ? 如:Good morning ,this is Tom speaking ,who is speaking? ? 早上好,我是汤姆,请问您是哪位?
Reception English 前台接待英语

  1. Do you have a reservation? /Have you a reservation? 请问您有预订吗?
  2.Mr. Wang, Just a moment please. I’ll check the computer. 王先生请稍, 我查一下电脑。
  3. Please fill in the registration form ? Thank you. 请您填写一下登好吗?谢谢.
  4.What method of your payment, by credit card or in cash? 我可以知道您的付 款方式吗?是用信用卡还是用现金?
  5. May I have some deposit? 您可以付一些预付金吗?
  6.We are open daily from
  8:00 am to 22:00 pm. 我们的营业时间是从早上8:00 晚上22:
  7. I’m sorry, our computer is out of order. 对不起,我们的电脑出障了。
Operator English 总机英语

  1.Good morning ,operator, may I help you ?
  2.Good evening ,Arcadia International Hotel ,can I help you ?
  3. I’m sorry, sir/madam. The line is busy, would you please call back later or leave a message? 对不起先生/小姐。电话占线,您是稍后再拔还是需要留言呢?
  4.May I have your room number and wake-up call time? 我可以知道您的房号 和叫醒时间吗? (morning call )
  5.Good morning, Mr. Wang. This is your wake-up call at six o’clock. Have a nice day. 早上好王先生,这是您的叫醒电话,祝您愉快
  6. One moment please, I will transfer your call to the reception to check for you. (put……through)把…转到… 请稍等,我帮您把电话转到前台查询一下。
Operator English 总机英语

  1. Our hotel telephone number is 52588
  88.Located inYunHeDistrict ,Cangzhou, Hebei China 0610
  01. 我们酒店的电话号码是52588
Reservation English 预定英语

  1.Good morning, reservation, may I help you? 您好,预订部 ,需要什么帮吗?
  2.We have standard room, deluxe room, suite room and so on. Room rate is 288RMB,358RMB,and518RMB.What kind of room do you like?我们酒店有标准间,豪华间,和套房。房价分别是…..,你想要什么样 房间?
  3. Would you like a single room or a double room? 您是要单人间还是双人间?
  4. When do you check in? 请问你什么时候入住?
  5.When do you check out ? 请问你什么时候退房?
  6. How long will you stay in the hotel? 你在酒店打算住多久?
Business Centre English

  1.May I have your fax number? 我可以知道您的传真号码吗?
  2. Excuse me, how many pieces? 请问您,复印多少份?
  3.Too light, Too Dark (复印件)太浅,太深。
  4.Excuse me, where to? /which Country? 请问,发传真到哪儿?发到哪个 国家?
  5. We offer typing in English and Chinese. 我们提供中英文打字服务。
  6.A4 size copying is two Yuan per page. 复印一张A4的纸需付2元钱。
  7. Our hotel fax number is 52599
  99. 我们酒店的传真号是52599
  8. It offers a wide range of services including typing ,photocopy, fax, IDD&DDD, air ticket booking service and so on. 商务中心提供广泛的服务,包括打字、复印、传达室真、国际国内直拨电话 机票预订等等。
Concierge English 礼宾英语

  1.Excuse me , may I take your luggage? 请问,我可以帮您拿行李吗?
  2. How many pieces of luggage do you have? 我可以知道您有多少件行李 吗?
  3. This way,please .请走这边。
  4. Follow me , please .请跟我来。
  5. After you . 您先请。
  6. Go on ,please. 请继续说。
  7. Please be careful. 请小心。
  8. Have a pleasant journey. /Have a good trip. 祝您旅途愉快。



   服 务 英 语( 一) Best Western Hotel Human Resourse 于同一波段思维 用同一语言交流 在同一平台做事 ITEMS Greeting 问候 Thanks 致谢 Apologies 致歉 Directions 指路 Festivals 节日 Department 各部门名称 Facility 设施 Courtesy English 礼貌英语 English Training service communication English Greeting 问候 ...


   服 务 英 语( 一) Best Western Hotel Human Resourse 于同一波段思维 用同一语言交流 在同一平台做事 ITEMS Greeting 问候 Thanks 致谢 Apologies 致歉 Directions 指路 Festivals 节日 Department 各部门名称 Facility 设施 Courtesy English 礼貌英语 English Training service communication English Greeting 问候 ...


   酒店英语 English for Hotel Business 概述 在酒店里所使用的英语会话, 基本上是属于商业英语,与日 常生活会话中所使用的英语略 有不同,较注重礼节。 非正式英语 What’s your name? 您贵姓? Do you want some tea? 您要喝茶吗? Over here, please. 这边请。 正式英语 May I have your name? 请问您贵姓大名? Could you like some tea? 请问您想喝茶吗? Could yo ...


   COMPANY LOGO Taking orders www.parkviewhotel.cn 星级饭店访查规范标准 引座服务 在宾客抵达餐厅后, 在宾客抵达餐厅后,服务员及时招呼接待 员工亲切友好的问候宾客 在宾客到达餐厅后,及时安排座位 在宾客到达餐厅后, 正常情况下, 正常情况下,宾客就坐的餐桌已经布置完毕 协助宾客就坐 提供菜单酒水单 在宾客入坐后, 在宾客入坐后,适时提供餐前饮料 及时征询宾客能否开始点菜 服务员熟悉菜单内容 点单时, 点单时,服务员与宾客保持目光交流 主动推荐特色 ...


   某星级酒店英语培训手册 某星级酒店英语培训手册 English Training Manual 目录 CONTENTS Foreword Part One Courtesy English Part Two Front Office Service Part Three Housekeeping Service Part Four Food and Beverage Service Part Five Recreation Service 71 1 3 前言 第一部分 基本礼貌用语 22 第 ...


   上海悦莱饭店管理有限公司 Happyback Hotel management Co. Ltd. PARTⅠTHE FRONT OFFICE Ⅰ INTRODUCTION The manager’s Remarks The aim of a hotel is to create a home away from home for all the travelling guests who need rest, food and drink. The front office of a hot ...


   酒店前厅部英语培训 接待宾客英语对话注意事项 1. 不要太顾及文法 针对情况应对作答 俗语说“熟能生巧”只要多听多讲多练习,自然能说得很流利。最怕一开始就想要像中文一样讲的 百分百的完整、正确,而产生不敢开口或构思半天才作答的毛病。切记,学习英语会话最忌害羞, 英语并不是我们的母语,讲错了也不用难为情,只要能使对方了解自己想说的事,并且针对客人的 问题作答,就已经相当不错了。 刚开始时,不要存有非说得很流利不可的想法,只要把握每一次说话的机会,就是进步的秘诀。 2. 用心听客人说话 不懂时可 ...

ppt of unit2英语演讲

   Expressing Thanks Made by the group 4 Yang Hao . Discuss the sentences. 1) I'm writing to express my gratitude for their kindness. 2) We appreciated the help of our friends when we were in trouble. 3) We thanked him for his generosity. 4) I'm much ...

牛津小学英语 3B unit 2 ppt课件

   Unit 2 Yes or no 单词 " A clock " A watch " A camera " A computer " A radio " A key 句子 " Is this/that…? " Yes, it is. " No, it isn’t. It’s … ...

新视野大学英语第三册Unit2 SectionA.ppt.

   intimidating adj. (L1, P1) make timid or fearful : More Practice: 1)面试对一些人来说是非常可怕的。 Some people find interview situations very intimidating. 2)海伦接到了来自她男友的一封恐吓信。 Helen received an intimidating letter from her boyfriend. intimidate v. The boss is qui ...



   Sunday, April 25, 2010 a series of 一系列,一连串 as if 好像,仿怫 above all 首先,尤其是 as good after all 毕竟,究竟 as usual 像平常一样,照例 ahead of 在...之前 as to 至于,关于 ahead of time 提前 all right 令人满意的;可以 all at once 突然,同时 as well 同样,也,还 all but 几乎;除了...都 as well as 除...外(也) ...


   2008 年全国大学生英语竞赛样题及答案(B 级) 年全国大学生英语竞赛样题及答案( 来源:英语辅导报 | 时间:10 个月前 | 阅读 14898 次 [1] 2008 年全国大学生英语竞赛样题(B 级) [2] 听力原文及参考答案 [收藏] [划词已启用] 2008 年全国大学生英语竞赛样题听力原文及参考答案(B 级) 年全国大学生英语竞赛样题听力原文及参考答案( 听力录音原文 Part I Listening Comprehension Section A Directions: In ...


   新东方在线 [www.koolearn.com] 网络课堂电子教材系列 BEC 中级口语 BEC 中级口语 主讲:谢娇岳 欢迎使用新东方在线电子教材 第一课时 Introduction ?、Why take BEC exams? strong growth rigorous quality control wide suitability wide business context value for study and business career international recog ...


   学英语简单吗?肯定会有许多学生说: 难死了 难死了”。 学英语简单吗?肯定会有许多学生说:“难死了 。 为什么有好多学生对英语的学习都感到头疼呢?答案只有一个: 不得法 不得法。 为什么有好多学生对英语的学习都感到头疼呢?答案只有一个:“不得法。” 英 语与汉语一样都是一种语言,为什么你说汉语会如此流利? 语与汉语一样都是一种语言,为什么你说汉语会如此流利?那是因为你置身于 一个汉语环境中,如果你在伦敦呆上半年,保准说起英语来会非常流利。 一个汉语环境中,如果你在伦敦呆上半年,保准说起英语来 ...


   语法与词语: 从A,B,C,D 四个选项中选出可以填入空白处的最佳选项。 1.We won’t give up we should fail ten times. A. even if B. since C. whether D. until 2.The teacher spoke loudly the students could hear him clearly. A. so as B. that C. so that D. in order to 3.You c ...