1. 迎接客人 Good morning Good afternoon Good evening
Mr. Wang (姓氏) Mrs. Li 太太(已婚) Ms. Liu 女士 (婚否不明) Miss Guo 小姐 (未婚) sir/madam 女士、夫人、小姐 ladies and gentlemen:
welcome to our hotel ,may I help you? (can I help you ?)
I’m glad to meet you. 很高兴见到您
  2. 提供帮助 May I help you?(比较委婉) Can I help you? What can I do for you? Is there anything I can do for you?
  3. 询问姓名、房间号、电话等情况时 May I have your name? How to spell? May I have your room number? May I have your telephone number?
  4. 表示祝愿 Have a nice day with us. (祝您在我们酒店居住愉快) Enjoy your stay with us. Have a pleasant journey. /Have a good trip.(祝您旅途愉快)
  5. 客人离店时 Thank you for coming. 谢谢您的光临。 We hope to see you again. 希望再次见到你。 Welcome to our hotel again. We are looking forward to your arrival.(我们期待着您的到来) We look forward to seeing you soon.
  6. 听不清对方的话时 I’m sorry, I don’t understand.
I’m sorry, would you speak slowly? 对不起,您可以讲慢一些吗? I’m sorry, I didn’t hear clearly, would you repeat it? 对不起,我没有挺 清楚你能在重复一遍吗? I’m sorry, I beg your pardon?
  7. 请稍等时 Just a moment/minute , please . 请稍等。 Wait a moment /minute ,please . Hold on ,please.(别挂断) Hang on,please. 对不起,请您再说一遍好吗?

  8. 对客人等候表示歉意 Sorry to keep you waiting, I’ve got it. (have you waiting)

  9. 感谢与回答 Thank you. Thanks. Thank you very much. That’s very nice of you. You’re welcome. It’s my pleasure. 不客气。 Not at all . Don’t mention it.
  10.电话用语 注意: (接电话人自我介绍时不能说“I am ……而要用 this is ......speaking.” 对方是谁时不能说“who are you?而要说 who is this ?”) 如:Good morning ,this is Tom speaking ,who is speaking?


  11.Do you have a reservation? /Have you a reservation? 请问您有预订吗?
  12.May I have your name? 我可以知道您的名字吗?
  13.Mr. Wang, Just a moment please. I’ll check the computer. 王先生请稍等, 我查一下电脑。
  14. Sorry to keep you waiting, I’ve got it. 对不起,让您久等了,我找到了。
  15. May I have your passport, please? 我可以看一下您的护照吗?
  16. Please fill in the registration form ? Thank you. 请您填写一下登记单好吗? 谢谢。
  17. What method of your payment, by credit card or in cash? 我可以知道您的付款方式吗?是用信用卡还是用现金?
  18. May I have it for imprint, please? 我可以为您刷卡吗?
  19. Please sign your name here.
  20. May I have some deposit? 请您在这里签字。 您可以付一些预付金吗?

  21. This is your welcome card and key card, your room number is 203 on the 2 floor, our Bellboy will show you to your room. 这是您的欢迎卡和钥匙卡,您的房号是 2
  03,位于 2 层,我们的行李员将带您进入房间。

  22. We have standard room, deluxe room, suite room and so on. Room rate is 528 RMB including fifteen percent service charge, what kind of room do you like? 我们酒店有标准间、豪华间、套房等等,标准间房价是 528 元,包括 15%的报务费, 请问,您喜欢哪种类型的房间呢?
  22. What about your arrival and departure dates? 期吗?
  23.May I have your name? How to spell? Thank you. 拼写?谢谢。 我可以知道您到达及离店的日 我可以知道您的名字吗,怎样

  24.I’m sorry, sir/madam. The line is busy, would you please call back later or leave a message? 对不起先生/小姐。电话占线,您是稍后再拔还是需要留言呢?
  25.I’m sorry, sir/madam. There is no answer. 对不起先生/小姐,电话没有人接。
  26.May I have your room number and wake-up call time? 我可以知道您的房号和叫 醒时间吗?
  27.Mr. Wang your room number is 203 and your wake-up call is at six o’clock. Is that right? Have a good night. 王先生,您的房号是 2
  28. Good morning, Mr. Wang. This is your wake-up call at six o’clock. Have a nice day. 早上好王先生,这是您的叫醒电话,祝您愉快。
  29. I’m sorry, sir/madam. I’m afraid the number is would check it again? 对不起先生/小姐,恐怕您这个号码是错误的,您可以再核对一下吗?
  30. May I transfer your call to Sales Department? 我可以帮您把电话转到销售部 吗?
  31. One moment please, I will transfer your call to the reception to check for you. 请稍等,我帮您把电话转到前台查询一下。
  32. Our hotel telephone number is 46388
  55.Located in ZhongYang Avenue, District. Harbin China 1500
  01. 我们酒店的电话号码是 46388
  55,位于南岗区中央大街,邮编是 1500
  01。 Paoli

  33. Excuse me, whom do you want to call? 请问,您打电话找哪一位?
  34. I tired several times to call, but there is no answer. 我打了几次,但是 都没有人接电话。
  35. xcuse me, where are you calling from? 请问,您从哪里打来电话? Who is speaking? 请问您是哪一位?
  36.Someone is speaking. 有人在讲话。
  37.Is there anything I can do for you? 您还需要其它帮助的吗?
  38.We are open daily from 8:00 am to 9:00 pm. 我们的营业时间是从早上
  8:00 到晚上
  39.I’m sorry, our computer is out of order.(is not work) 对不起,我们的电 脑出障了。

  2、 May I have your fax number? 我可以知道您的传真号码吗? You’ll send the fax to Japan. It’s x x RMB per page including 15% service charge. 您发传真到日本,收费每页是 # # 人民币已包括 15%的服务费。 Would you show me your welcome card? 我可以看一下您的房卡吗? Excuse me, how many pieces? 请问您,复印多少份? Too light, Too Dark (复印件)太浅,太深。 Excuse me, where to? /which Country? 请问,发传真到哪儿?发到哪个国家? Because the Telephone Bureau will charge us for the use of the line even if quality of the fax is poor. 即使传真的质量很差,电话局也要向我们收取电话费。 I’m sorry, we have an error report, would you like me to try again?



对不起,这次发得不成功,要不要我再试一次? It went through this time. 这次通了。 Good morning /afternoon/evening ,sir/ madam. I’m business center clerk. We have received a fax for you. At your convenience, please take it. 早上/下午/晚是好,先生/小姐,我是商务中心文员,我们收到了您的一份传真, 清您在方便时来取。 We offer typing in English and Chinese. 我们提供中英文打字服务。 A4 size copying is two Yuan per page. 复印一张 A4 的纸需付 2 元钱。 May I know, How to payment, sign your bill or by cash? 我可以知道您的付款方式吗?是签单还是现付? Our hotel fax number is 46385
  33. 我们酒店的传真号是 46385
  33。 If you will dial IDD&DDD call, please dial “9” first, then dial country code, area code and telephone number. 如果您要打国际、国内长途,清您先拨“8”然后拨国家代码、地区代码和电话号 码即可。 It offers a wide range of services including typing ,photocopy, fax, IDD&DDD, air ticket booking service and so on. 商务中心提供广泛的服务,包括打字、复印、传达室真、国际国内直拨电话,机票 预订等等。


前台接待英语 前台接待英语 接待

  17、 Your room is equipped with IDD telephone, satellite TV, mini-bar and in house movies. 您的房间内配有国际直拨电话,卫星电视,迷你吧和闭路电视。 We can offer 24 hours refined services. 我们将 24 小时竭诚为您 提供优 质的服务。 Is there anything else I can do for you? 还有其他我能为您做的事情吗? If you have any trouble, please contact with me. The extension number is “4”. 如果您有任何异议,请与我联系,电话号码是
  4。 Could I leave a message for him? Certainly. 我可以给他留言吗?当然可 以。 Go on, please. 清继续说。 I’m sorry, I beg your pardon? 对不起,请您再说一遍好吗? Mr. Wang would you like to Mrs. Li at the hotel lobby at six o’clock in the evening。 王先生晚上六点在酒店大堂约见李小姐。 I’ll confirm the message details with you. 我再与确认一下留言给他。 I’ll give Mr. Wang the message as soon as he returns. 当王先生一回来 我就把留言给他。 Thank you for calling, with you a nice day. Excuse me, sir/madam. 对不起,先生/小姐。 感谢来电,祝您愉快。



We have a message/fax for you. 我们这有您的留言/传真。 Here you are. 给您。 We hope to see you again. 希望再次见到您。 Excuse me, where would you like to go? What’s your destination?

请问,您要去哪儿?/您的目的地是哪里? Excuse me, what time would you like to leave our hotel? 请问,您什么时候离开我们酒店? I’ll arrange a taxi for you, then call to confirm it again. 我将为您安排一辆出租车并打电话与您再次确认。 Your bill is ready. 我们已经准备好了您的帐单。 The total is 856 RMB. 帐单总计金额为 856 元。 That’s right. 好的。

Excuse me , may I take your luggage?
Excuse me ,can I help you with your luggage? How many pieces of luggage do you have? 我可以知道您有多少件行李吗? Are these all? Four pieces. 所有的这些吗?共四件。 The reception desk is over there. Follow me, please. 我们的前台在那边, 这边请。 We offer the safe deposit box service with free of charge. 我们免费提供保险箱报务。 I’m glad to meet you. 很高兴见到您。 Thank you for coming. 谢谢您的光临。 Good morning, sir/madam. How ate you? 早上好,先生/小姐,您好吗? Excuse me, how long are you going to stay in our hotel? 请问,您要在 我们酒店停留多久? Have a pleasant journey. /Have a good trip. 祝您旅途愉快。 Welcome to our hotel again. 欢迎您再次光监。 Please be careful. 请小心。 Please write it down here. 请写在这里。 Our Western restaurant on the First floor. It provides the breakfast. 我们的西餐厅在三层。那里提供早餐。 Business center is on the First floor. 商务中心位于酒店一层。 If you want to book air-tickets, please go to Business center. 您想订 飞机票请到商务中心。



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