商务英语: 商务英语:电话实用语
第一部分 自己不会说 英语 时的应急电话用语: 时的应急电话用语:不擅长说 英语 的人接到 英语 电
话时,千万不要手足无措,可用下述几种方式沉着应答. 话时,千万不要手足无措,可用下述几种方式沉着应答. (
  1) 请稍待片刻.Just a moment, please. (
  2) 请别挂断.我找一位会说英语的人来.Hold the line, please. I'll get an English speaker. (
  3) 请等一下.我找个人来听.Hold on, please. I'll get someone to the phone. (
  4) 很抱歉,我英语说得不好.我找位会讲英语的人稍后回电话给你.请教您的大名及 电话号码? I'm sorry, I don't speak English well. I'll have an English speaker call you back later. May I have your name and telephone number? 第二部分 接电话的开场白:拿起话筒的时候, 接电话的开场白:拿起话筒的时候,可先用 Hello. Good morning. Good afternoon. 等问候对方,并报上自己的公司名,部门名,姓名等,如此可予人态度亲切 等问候对方,并报上自己的公司名,部门名,姓名等, 的感觉. 的感觉. (
  1) 早安.这里是正泰贸易公司.我能效劳吗? Good morning. This is Chengtai Trading Company. May I help you? (
  2) 午安.这里是大安商业银行.我能为您效劳吗?Good afternoon. This is Dan An Commercial Bank. What can I do for you? (
  3) 先锋电子.我是吴玛莉.Pioneer Electronics. This is Mary Wu speaking. (
  4) 喂.海外营业部.我是王大明.Hello. Overseas Sales Department. Taming Wang speaking. (
  5) 喂.这里是王公馆.Hello. This is the Wang residence.(
  6) 午安.我是王大 明.Good afternoon. Taming Wang speaking.(
  7) 我是杨文凯,请讲.Wenkai Yang. Speaking. 第三部分 问对方要找谁: 通常对方都会主动说出要找谁, 但万一对方说不清楚, 或是你没听懂, 问对方要找谁: 通常对方都会主动说出要找谁, 但万一对方说不清楚, 或是你没听懂, 想再确认的时候,可以用下面的话问清楚. 想再确认的时候,可以用下面的话问清楚. (
  1) 请问找哪位?Who do you want to talk [speak] to? (
  2) 您找哪位? Who would you like to speak with?
商务英语: 商务英语:电话实用语
(
  3) 请问受话人的尊姓大名? The name of the person you are calling, please?(
  4) 你要打给哪位?Who are you calling? 第四部分 请教对方的大名:在接听老外打来的电话,应问清楚对方的身分,以便通报相关的当事 人或做进一步的处理 (
  1) 请问是哪位?Who's calling, please? (
  2) 请问您哪位? Who's speaking, please?
 

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