商务英语口语
Editor: 陈云 (Ada.Chen) Ada.Chen)
LOGO
Lead-in
What’s up? It’s up to you. That’s really something! I’m really different! Everyone think of changing the world, but no one think of changing himself.
商务电话(一 商务电话 一)
1 2 3 4 Making Calls Receiving Calls Transferring Calls Telephone Messages
Making Calls
确认电话
Is that 01234567? Hello, (is that )John?
自报姓名
This is Ada from TPV. Hello? This is Ada speaking.
Making Calls
打错电话 Sorry, I must have dialed the wrong number. I’m terribly sorry. I’ve got the wrong number. I’m sorry. I’ve been mis-routed. I’m sorry but this is the number I was asked to ring.
Making Calls
告知找谁
May I have Jack? I wonder if Karen is in. May/Could/Can I speak to/with Dr.Smith please? Could you please put Kelly on the phone. Could you put Kelly back on?
Making Calls
事情紧急
I have something urgent to consult Kelly. I need to get in contact with Jack right away. The situation admits of no delay. Could I have her mobile phone number? Could you tell me where I can reach her?
Making Calls
何时回来
Can you tell me what time he will be back? When do you expect him back? What time do you think he’ll be free? When is a good time to catch him?
Making Calls
稍后再打来
I must discuss the matter with Jack himself. I’ll call back later. I’ll ring again one hour later.
Receiving Calls
告知电话
Hello,012345
  67. Good morning. Grant Hotel. Can/May I help you? Hello,TPV. How can I help you?
Receiving Calls
语音信箱
Hello. You have reached 012345
  67. I’m sorry I’m unable to answer your call right now. Pls leave your message after the tone. I’ll get back to you as soon as I can. Thanks for calling CRI Online, pls dial the extension or press 0 to get to the operator.
Receiving Calls
c
Receiving Calls
重名
We have two Kays here. Which Kay do you want to talk to? By any chance do you know her department? Kay of which department?
Receiving Calls
没有此人
We don’t have any Smith working here. I’m sorry there is nobody here by that name. He is no longer at this company. I’m sorry. Smith was transferred to our Branch Office.
Receiving Calls
人不在
He’s off today./He’s off duty/for the day. I’m sorry he is not in the office/out of the office. He’s out of town./He’s on a business trip(to/in Hong Kong). He’s out for lunch. Would you like to try again an hour later.
Receiving Calls
不便接电话
I’m afraid he’s occupied / busy / tied up now. He’s on another line at the moment. I’m sorry, he has someone in his office right now. He’s in / attending a meeting now.
Receiving Calls
何时回来
In two hours, I think. I’m not sure, but he’ll probably be back by three. He should be back after lunch / very soon. Can you call back later?
Receiving Calls
代接
Can anyone else help you(with this)? Would you like to speak to someone else in the office? Would you care to speak to Lily instead? Lily can take the call for her.
Receiving Calls
没听清楚
Pardon? / I beg your pardon. I’m afraid I didn’t catch your name. Could you repeat it, please? Can you speak a bit louder? I’m afraid you’re speaking a bit too fast. Can you speak slowly.
Receiving Calls
线路有问题
I can’t hear you very well. The phone seems to be out of order. The phone seems to be out of order. I’m sorry, we seem to have a bad connection./It’s a bad/terrible line. I’m afraid we have a crossed line. Hang up and I’ll call you back. Can you hang up and call back?
Receiving Calls
对方打错
Sorry, wrong number. I’m afraid you’ve got / dialed the wrong number. I’m sorry you have the wrong extension. What number have you dialed? No, it’s 012345
  67.
Receiving Calls
挂断电话
Oh, sorry, I’d better go now. Oh, somebody is at the door. I have to go. I’ll call you again later. I’ll think about it and call you back soon, OK? Sorry. I have a meeting right now. Well Lily, it’s been a pleasure talking to you.
Sample Dialogue A
A: Hello. Can I speak to Mr. John Anderson, Please? This is Steve Lee. B: Hold on, please. C: John Anderson speaking. A: Hi, John. This is Steve. Did you get my note? C: Yes, I just got it. I'll think it over and call you back. A: Fine. See you later. C: Goodbye.
Sample Dialogue B
Thanks for calling TPV Online, pls dial the extension or press 0 to get to the operator. A: Hello. This’s David from BBC. May I have Kay please? B: I’m sorry, but we have two Kays here. Which Kay do you want to talk to? A: Kay in charge of HP. B: Hang on. I’ll get her for you.
Sample Dialogue B
(…) B: I’m afraid she’s occupied now. Can anyone else help you? A: No. I really need to talk to her personally. B: Would you like to try again later? A: OK, When is a good time to catch her? B: In one hour, I think. A: Fine, thanks a lot. See you. B: See you.
Let’s call it a day!
LOGO
 

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