目录 DaytoDay Office 日常事务 1 Faxes 传真 2 Telephone Calls 电话 3 Making Telephone Appointments 电话预约 4 Memos 备忘录 5 Business Correspondence 商业信函 6 Placing an Order 下订单 Office Talk 办公室谈话 7 CoWorkers 同事 8 Bosses 老板 9 Brainstorming 集体讨论 10 Commuting 乘公交车上下班 11 The Working Lunch 工作午餐 Business Trip 商务旅行 12 International Business Travel 国际商务旅行 13 Dressing for Business 商务着装 14 Hotel Situations 旅馆情景 15 Negotiating the Subway 乘地铁 Client Reception 接待客户 16 Receiving Clients 接待客户 17 Entertaining Clients 招待客户 18 Accommodating Foreign Clients 接待国外客户 19 Factory Tours 参观工厂 Business Communi zations 商务交流 20 Personal Introductions 个人介绍 21 Small Talks 聊天 22 Defivefing Bad News 传达坏消息 23 Polite Questions 礼貌提问 24 Farewells 道别 Negotiation 谈判 25 Clarifying the Stakes 说明利害关系 26 Making Concessions 做出让步 27 Discussing the Bottom Line 讨论底线 28 Accepting and Confirming 接受和确认 29 Hard Bargainers VSSoft Bargainers 强硬的对手和温 和的对手 Company Organization 公司结构 30 CEO 执行总裁 31 Stockholders 股东 32 Board ofDirectors 董事会 33 Manageri Staff 管理人员 34 Laborial Staff 普通员工 Meetings and Interviews 会议和面谈 35 Executing Meetings 开会 36 Performance Reviews 业绩评估 37 Agendas 会议议程 38 Making Requests 提出要求 Presentations 业务陈述 39 Preparation and Developing Your Topic 准备和展话题 40 Introductions and Beginnings 介绍和开头 41 Making Transitions in the Boay of the Presenta 陈述
中的过渡 42 Conclusions 结论 43 O&A (Question and Answer Period)提问阶段 Data 数据处理 44 Trends 趋势 45 Systems 制度 46 Schedufing 日程安排 47 SWOT An 山 sis 态势分析 48 Statistical Reports 数据统计报告 Technology 技术 49 Emad 电子邮件 50 Computer Technology 计算机技术 51 Running an Intemet Business 网上做生意 52 Electronic Gadgets 数码产品 53 Webbased Marketing 网上营销 Financial Topics 财务话题 54 Costing 成本 55 Budgets 预算 56 Auditing 审计 57 The Economy 经济 58 Fundraising 集资 Legal Topics 法律话题 59 Confidentiality 机密 60 Lawyers 律师 61 Contracts 合同 62 Copyright 版权 63 Patents 专利 64 Environmental Regulations 环境条例 Marketing Topics 营销话题 65 Marketing Surveys 市场调查 66 Target Audience 目标消费者 67 Print and Media Advertising 印刷和媒体广告 68 Promotional Events 促销活动 69 Developing the Market 市场开发 Sales Topics 销售话题 70 Selling Points 卖点 71 Trade Shows 贸易展览 72 Sales Reviews 检查销售额 73 Product Demonstrations 产品演示 74 FoUowing up on Leads 线索追踪 75 Customer Service 顾客服务 International Topics 国际话题 76 Sourcing 得到供货 77 Export/Import 出口/进口 78 Exchange Rates 汇率 79 International Greeting Methods 国际问候方式 Big Business 跨国公司 80 Mergers 合并 81 Competition 竞争 82 Climbing the Corpira te Ladder 进入管理层 83 Branch Offices 分支机构 84 Consulting 咨询
Employment Practices 雇用惯例 85 Fair Pay 公平薪酬 86 Recruiting Pe~onnel 人员招聘 87 Retirement 退休 88 Partnership 合作关系 89 R&um6s 简历 90 Job Interviews 求职面试 Social and Equality Issues 社会和平等话题 91 Women in the Workforce 职业女性 92 Discrimination 歧视 93 Weffare 福利 94 Labor Unions 工会 95 Strikes and Demonstrations 罢工和示威游行 Continuing Education 继续教育 96 Management Training 管理人员培训 97 Seminars/Workshops 研究会/研讨会 98 Company Retreats 公司培训 99 Teambuilding 团队建设 100 MBA 工商管理硕士
英语国际人??知性英语 自信表达 原生态的外企口语,白领精英的必修课; 100 个场景,200 篇对话,帮助你成功应对多话题、深 层次的商务交流。 一本商务英语书是否有用,要看它是否尽最大可能营 造出真实的商务情景,是否有真实的商务语言。很多 书罗列出漂亮的句子、短小的对话。读者学着倒是轻 松, 但一到真实场景, 还是听不懂说不出。 原因何在? 内行人知道,这些书语言规整但不是圈内行话,对话 太短不能应对深度交流,话题太少不能随机应变。 《商务英语情景口语 100 主题》一书,则旨在帮助学 习者适应多话题、深层次的商务英语交流。 首先,丰富的主题、海量的对话再现原生态的商务语 境。翻开这本小 16 开 400 多页的书,100 个主题、200 组大篇幅对话,再加上词汇、短语,以及按初、中、 高级排列的句子会让人有密不透风之感。实际上,在 一个贯穿着英语语流的商务环境中,这种语言的压力 会更加强大。本书 “强迫”读者进入原生态的商务场 境,通过密集的语流刺激让读者掌握各种场景下的沟 通方式。 其二,真实的语言让你学会圈中人的行话。对话的语 言秉承真实、地道的原则,生词、难词很少,但加入 了大量英美职场耳熟能详,而一般读者并不熟悉的固 定表达法。其中大多数一看就会,并能迅速派上用场。 比如 mountain of work 一堆工作) cover a lot of points ( , (涉及许多要点),take off like a rocket(急速上升), do one’s homework(做准备),outside the scope(在 范围之外),no time to lose(抓紧时间),better safe than sorry(宁愿稳妥免致后悔),spill the beans(泄
密) have a legal arm , (拥有法律武器) take the blame , (承担过失),get things on track(走向正轨),等等。 其三,深入的对话让你纵观职场心态。借助深入细致 的对话,此书得以能够揭示英美职场人士的思维方式 和情感方式。这对于学习者沟通技巧的提高,不亚于 语言功夫。比如怎么应对客户的过分要求、怎么应对 过于亲热地法国式问候、怎么谈论办公室恋情、怎么 评价部门之间和同事之间的竞争,等等。这本书因此 超越了语言的范畴,比较全面地反映了公司内外环境 和办公室政治的方方面面。 其四,灵活的方式让你自主学习。无论用于课堂教学 还是自学,此书都具有相当大的伸展度和灵活性。全 部对话都配有 MP
  3。读者可以根据自身的学习目的和 喜好的学习方式,有选择地进行口语、听力、语音、 听写、口笔译、词汇等各种练习。 最后, 作者的实力值得一提。 本书作者, 美国人 Amanda Crandell Ju 女士在国际商务领域拥有相当丰富的从业 经验,曾供职于广播电台、纸质新闻媒体、美国国会 山联邦政府,近期专攻市场营销与品牌合并。她曾在 北京一家著名的英语教学机构担任口语教师,非常了 解中国的职业人士在语言和沟通方式上的疑惑, 因此, 她的这本书尤其强调了中国读者应当关注的商务沟通 惯例。 内容简介 本书以 100 个场景、200 篇对话展现原生态的外企口 语,生动描绘了各种真实场景下的沟通方式; 每个主 题下包括实用表达法、词汇表、对话三个部分。实用 表达法分为初、中、高三个级别,供读者循序渐进地 学习;词汇表部分除生词外,还提炼出课文中的短语 和固定表达法。对话包括不同场景下的二组。通过本 书及附赠的 MP3 对话录音,你可以进行口语、听力、 语音、听写、口笔译、词汇等各种练习。无论用于课 堂口语教学还是自学,本书都具有相当大的伸展度和 灵活性。ν 作者简介 Amanda Crandell Ju 在国际商务领域拥有相当丰富的从 业经验,在跨文化交流中表现尤其突出;曾供职于广 播电台、纸质新闻媒体、美国国会山联邦政府;近期 专攻市场营销与品牌合并;本科毕业于美国杨伯翰大 学,主修国际文化专业,后在西安外国语学院进修中 文;目前已同丈夫定居北京。 1 Faxes 传真 Dialogue one M: Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer. F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, his secretary says he’s in a meeting or out of the office or away on business. I
am beginning to think he is trying to avoid me. M: That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing. F: What if I can't speak to him directly? M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to Martin’s office. F: How do I find Martin’s fax number? Is he in your rollerdesk? M: No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you their office number later today. F: Ok, I'll get on it first thing. M: Be sure you do, I need those briefs ASAP Dialogue two M:Did you put this morning's faxes on my desk?I'm waiting for some urgent faxes from headquaters,I'm pretty sure they came in last night. F:Evething that came in the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you take a look at them,if the copy is unreadble,I'll call then and ask them to refax. M:Yeah,you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words. F:What about that one? M:This one?This one is so light and I can barely read it. How can that be? F:You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem. M:Yes,but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes,and ones that made it through are so blurred or too light. They are unreadable. F:I guess the fax machine is out of paper too. Don't worry,I'll have someone look at it this afternoon,and in the meantime,I'll have your documents refaxed to our other fax machine. 2 Telephone Calls Dialogue 1 A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you? B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please. A:Just a moment.I'll check to see if she is at her desk.May I tell her who is calling? B:This is Bill Burton from Milford Insurance,I'm calling in
regards to our meeting next Tuesday. A:Thank you,Mr.Burton.Can you please hold for a moment?I'll check to see if she is available. B:No problem. A:I'm sorry,Ms.Jenkins is away from her desk.She has already left for lunch. Would you like to leave a message for her? B:Yes,please have her return my call when she returns to the office.It's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-87
  99. A:I'm sorry,I didn't quite catch that,could you please repeat the number? B:No problem,my office number is 635-8799,Tell her to ask for extension
  31. A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct? B:Yes,and I represent Milford Insurance. A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon. B:Thank you very much. Dialogue2 A:Hello,Pasadena Inn,this is Sandy,how may i direct your call? B:I'd like to speak to someone about reservations. A:I can help you with that.what date would you like to make a reservation for? B:We'll be arriving May 12th ,but I would like to make reservations for penthouse. A:Oh,I'm sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you? B:When do you expect him back in? A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright? B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235 . A:Could you please spell your last name for me? B:Sure.It's D-A-R-C-Y. A:Okay.Mr Darcy,and your phone number is 660-843-3233 ? B:That's 32
  35. A:Sorry!32
  35.Great.I'll have Tony call you first thing tomorrow morning.
  3. Making Telephone Appointments Dialogue one M:Hello,Bill Berton speaking. What can I do for you? F:Hello,Mr Berton,this is Jenny Jenkins of bradford and
sons returning your call. I’m sorry you missed me when you called my office this morning. My sacretary said you called concerning our meeting next Tuesday? M:Yes Ms Jenkins,thank you for returning my call. I’m glad to finally get hold of you.I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday? F:I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return? M:Oh,dear. I was counting on taking care of our meeting before I leave
 

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