1.Cue Card A Situation: You two meet for the first time. Exchange greetings and get acquainted. You'll be given 2 minutes to read your cue card and prepare a conversation. Tips for you: You are Zhang Xiaoqiang from China a teller/cashier of Minsheng Bank Nanchang Branch, Jiangxi Province, China You exchange greetings introduce yourself ask your partner's occupation Cue Card B Situation: You two meet for the first time. Exchange greetings and get acquainted. You'll be given 2 minutes to read your cue card and prepare a conversation. Tips for you: You are Judy Smith from USA the Production Manager of the Sunrise Juice Co., Ltd, California, USA You exchange greetings introduce yourself ask your partner's occupation Sample Dialogue Zhang Xiaoqiang: May I sit here? Judy Smith: Yes, please. Zhang Xiaoqiang: Another raining day, isn't it? Judy Smith: Does it rain like this all year long in Nanchang? Zhang Xiaoqiang: No, no. Only for a couple of months. It's called "plum rains season." It's bad for the tourists though. Are you a tourist? Judy Smith: No, I came on a business trip to inspect some orange orchards to see if there exists the possibility of starting a joint venture here. Zhang Xiaoqiang: Are you the secretary? Judy Smith: What made you think so? Zhang Xiaoqiang: You are so young and charming. Judy Smith: I'm the Production Manager of Sunrise Juice in California. Zhang Xiaoqiang: Incredible! No kidding! Judy Smith: Too much said about me. What about you, the young and charming gentleman?
Zhang Xiaoqiang: I'm a cashier of Minsheng Bank Nanchang Branch. May I ask your name please? Judy Smith: Judy Smith. Just call me Judy. And you? Zhang Xiaoqiang: My name is Zhang Xiaoqiang. Judy Smith: Can I call you Zhang Xiao? Zhang Xiaoqiang: No, no. Chinese names don't work that way. Contrary to English names, we Chinese put family name first, given name after. So Xiaoqiang is fine. Judy Smith: Xiaoqiang, nice talking with you. Zhang Xiaoqiang: The same to me, Judy.
  2. Cue Card A Situation: You are introducing your company to a new customer. You will be given 2 minutes to read your cue card and prepare a conversation. You will be given 2 minutes to read your card and prepare a conversation. Tips for you: You are: Song Nan from China the Sales Representative of Century Footwear Co. , Ltd, Chongqing, China You describing your company operation talk about your major business line talk about the advantages of your products Cue Card B Situation: The supplier is introducing their company to you. You will be given 2 minutes to read your card and prepare a conversation. Tips for you: You are Rex White from Australia the head of the Import Dept. of the Island Footwear Imp/Exp Corp., Sydney, Australia You ask questions about their company operation inquire about their major business line ask about the advantages of their products Sample Dialogue Song Nan: Since we are new to each other, I'd like to introduce our company to you. Rex White: Go ahead. I'm all ears. Song Nan: Our company is a Sino-Italian joint venture established in the year 2,000, a happy and effective marriage, I should say, which combines the latest fashion and design in Italy with cheap raw materials and labor in China. Rex White: You are doing good business, I suppose?
Song Nan: You said it. What can beat shoes with good design and quality but reasonable prices? While our competitors have been forced to reduce production, we've been producing to our full capacity to meet the high demand of both domestic and overseas market. Rex White: Are you making footwear for men, women or children? Song Nan: Mainly for men and women, which account for 80% of our output. Children's shoes consuming the leftover bits and pieces of material take up the rest 20%. We are especially proud of our women's footwear. Rex White: What merits do they have? Song Nan: You must have often heard women complaining that the shoes are killing them. You'll never hear such complaint from women wearing our shoes thanks to the superior and scientific designing. That's why they are so popular with so many women customers. Actually we have numerous loyal customers who only buy our brand of shoes for their footwear.. Rex White: That's really something. I heard the other day a number of footwear companies sponsored a race for women with high-heeled shoes on. What's the outcome? Song Nan: Century Footwear won the first place. Some participants bruised their ankles, others broke the shoe heels. Our player reached the finish first, intact for herself and shoes. Rex White: What a crazy race! That's pretty hard for the women participants. Song Nan: But no lack of volunteers. Do you know what the prize was? A pair of Century shoes!
  3. Cue Card A Situations: Your company has ordered certain spare parts for repairing the printing machine but you haven't received the order even after the delivery date. So you'd like to make a phone call to inquire about the late delivery. You will be given 2 minutes to read your card and prepare a conversation. Tips for you: You are Zhang Sheng, the staff member of the Purchasing Department of Xunchi Printing Co., Shanghai, China you would like to make a call to your supplier?Haidelberg Press to inquire about the latedelivery of the goods your company has ordered. the receptionist puts you through to the manager of the Shipment Department only to find he is not in. the receptionist asks you to leave a message. Cue Card B Situations: Your company failed to deliver the spare parts ordered by a Chinese customer for reqiring their printing machine on time. So the customer is calling to
make an inquiry about the late delivery. You will be given 2 minutes to read your card and prepare a conversation. Tips for you: You are Ms. X from Germany the receptionist of Haidelberg Press As the receptionist of a German manufacturer of printing machines, you receive a phone call from a Chinese customer inquiring about a late delivery of spare parts. The customer asks you to put him through to the manager of the Shipment Department, but he is absent. So you offer to take a message and promise to tell him as soon as possible. Sample Dialogue Ms. X: Hello, Haidelberg Press. Can I help you? Zhang Sheng: Hello. I'm calling to inquire about a late delivery. We have ordered some spare parts for fixing the printing machine, but till now we haven't received the order yet. As a result, we had to stop production. Could you put me through to the manager of your Shipment Department? Ms. X: Yes, of course.(After putting him through, no one receives the call.) I'm sorry, sir, I'm afraid the manager is not in the office at the moment. Would you like to leave him a message? Zhang Sheng: All right. Please tell him "Zhang Sheng from the Purchasing Department in Xunchi Printing Co., Shanghai, China called to inquire about the late delivery of the spare parts ordered to repair our printing machine. We are awaiting his quick reply." Please give him the message as soon as possible. It's so urgent. You see, we can't resume production without fixing the printing machine with these parts. Ms. X: I can understand, sir. I promise I'll let him know at the earliest possible time. Zhang Sheng: Thanks a lot. Good-bye! Ms. X: You are welcome. Bye!
  4. Cue Card A Situation: Your manager asks you to make an appointment with the customer? Miles Trading Co., Ltd?to discuss the contract. You will be given 2 minutes to read your card and prepare a conversation. Tips for you: You are Ma Ying from China the sectary of Qicai/Seven Color Children Garments, Shenzhen, China You phone the customer for a meeting to discuss the contract
suggest another day fix the time and place
Cue Card B
Situation: You are asked for an appointment with the seller?Qicai/Seven Color Children Garments?to discuss the contract. You will be given 2 minutes to read your card and prepare a conversation. Tips for you: You are Mr. Gilbert from Britain, the manager of Miles Trading Co., Ltd, London, UK You receive a call from the Secretary for a meeting to discuss the contract suggest a day decide on the final time and place Sample Dialogue Mr. Gilbert: Hello. Miles Trading Co., Ltd. Can I help you? Ma Ying: Hello. I'd like to speak to the Manager Mr. Gilbert, please. Mr. Gilbert: Speaking. Ma Ying: Good morning, Mr. Gilbert. This is Ma Ying, Secretary of the Qicai/Seven Color Children Garments from China. Our Sales Manager would like to make an appointment with you to discuss the contract on children garments you are going to order from us. Mr. Gilbert: That's fine. Let me check my schedule. Wait a minute… I'll be available next Tuesday afternoon and Thursday morning. Let's make it Tuesday afternoon then. Ma Ying: Tuesday afternoon? If I'm not mistaken, our sales manager will be on a business trip to Shanghai. He is scheduled to come back on Wednesday. Maybe next Thursday will suit us both. Mr. Gilbert: You are right. So I'll go to your office at 9:00 o'clock sharp next Thursday morning for the discussion. Ma Ying: It's settled. We'll be awaiting you. Have a good day! Mr. Gilbert: Have a good day!

  5. Cue Card A
Situation: Your customer, Kaixuan Appliance Store has placed an order for 500 air conditioners, but you are out of stock.. So you suggest changes in the plan. You will be given 2 minutes to read your card and prepare a conversation. Tips for you: You are David Browning from India, the sales Manager of Browning & Son, New Delhi, India You suggest they wait till the supply is available. suggest they replace the order with similar electric items. Cue Card B Situation: Your firm has ordered 500 air conditioners from Browning & Son, India, but is informed they are now out of stock.. So you have to change your plan. You will be given 2 minutes to read your card and prepare a conversation. Tips for you: You are Zhao Yang from China, the Purchasing Agent of Kaixuan Appliance Store, Wuhan, Hubei Province, China You are advised to wait till the supply is available. are advised to consider similar electric items. Sample Dialogue Zhao Yang: Hello. Mr. Browning. I'm asking on behalf of my company whether the 500 air conditioners we've ordered are ready for shipment. David Browning: I was about to inform you about this. I'm very sorry to tell you that we are now out of stock of the make you ordered. You see, there is an exceptional high demand for air conditioners due to the prolonged hot weather during this season. Zhao Yang: That's too bad. We are running out of stock. David Browning: The further supply will be available by the end of this month. If you could wait until then, we would deliver promptly the goods you need. Zhao Yang: Still 20 days to wait? That'll be too long. We'll miss the best selling season by then. David Browning: Would you consider similar electric items we have recently produced? As one of our regular customers… Zhao Yang: Sorry to interrupt you. Is the quality as good as the items we've been ordering?
David Browning: Even better! Since you are one of our regular customers, you will be able to earn a special discount of 2% plus immediate shipment. Zhao Yang: Sounds great! But I've to consult my boss before I can give you a positive answer. 5 Cue Card A Situation: You invite your client for dinner in a Chinese restaurant. Your client asks you how to make a Chinese dish. You'll be given 2 minutes to read your cue card and prepare a conversation. Tips for you: You are Li Fang from China the Interpreter of Xunda Logistics Co., Ltd., Beijing, China You are having dinner with your Spanish client are asked to explain how to make "yu xiang rou si" or Fried Pork Slices with Fish Flavor
Cue Card B Situation: You are invited for dinner by your business partner in a Chinese restaurant. You enjoy the food very much and want to know how to make a Chinese dish. You'll be given 2 minutes to read your cue card and prepare a conversation. Tips for you: You are Barbara Proctor from Spain, Vice President of Visa Network Technology Co., Ltd., Madrid, Spain You are invited for dinner by your business partner in a Chinese restaurant ask the Interpreter Li Fang to explain how to make " yu xiang rou si" or Fried Pork Slices with Fish Flavor Sample Dialogue Li Fang: Barbara, would you like to try this dish? Barbara: Um, delicious. I like this sweet and sour taste. What's this dish called?
Li Fang: "Yu xiang rou si" in Chinese or Fried Pork Slices with Fish Flavor, a very popular dish in Sichuan cuisine. Barbara: I like Chinese food very much. Actually I'm eager to learn to make a Chinese dish or two if it isn't too difficult. Li Fang: No, not so difficult as you expected. First, you prepare the ingredients: pork, green pepper, carrot, fungus all shredded, Chinese onion and ginger finely chopped; sugar, vinegar, soy sauce, salt and starch mixed together. Last but not least is the thick-broad-bean sauce, a local product of Sichuan which gives this dish its unique flavor. Barbara: Where can I get this Sichuan-made sauce? Li Fang: Don't worry. It can be easily obtained in any supermarket here in Beijing. When the above preparation is done, we are coming to the cooking stage. Heat the wok on the stove, pour some oil, put the pork in first and stir. Next, put in the broad-bean sauce, Chinese onion and ginger. When you smell the fragrance, put in the vegetables and keep stirring. Finally pour in the mixed sauce. Barbara: Now the dish is ready to serve. Red and bright in color, sweet,
 

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