SURVEY OF COMMERCIAL ENGLISH FOR
商?英??程概? 之
Chapter
  3. Greetings 第三章.自我介?及寒暄
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(a.)提出问题:“Why we need greetings?” 提出问题: 提出问题
首先, Well begun, half done (好的开始是成功的一半), 因而自我 介绍与问候语对于留给别人良好的第一印象相当重要,其中,语言 及非语言因素都是不可忽视的.比如:
  1. Shaking hands powerfully (握手要有力). 用力握着对方的手并上 下摆动是表示衷心欢迎的意思, 而eye contact (眼神的交流) 也是 有诚意的表现.
  2. Exchanging name card after shaking hands (握手后交换名片). 国人在商场交际有交换名片的习惯, 但西方人并不常带名片, 因而 与外国人初次打交道时, 不要急着拿出名片, 以免对方困惑.
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其次,要充分了解西方国家商业礼仪中的 其次,要充分了解西方国家商业礼仪中的Dos&Don’ts.
Dos:
  1. 看着对方的眼睛握手. 第一印象在握手问候时就已大致决定, 同时 对你公司的印象也就决定了. 别难为情, 自己先伸出手来吧, 并大方 地跟对方打招呼, 注意要看着对方的眼睛喔! 不过若对方是女性, 只 , ! , 有在对方先伸出手时方可握手.
  2. 轻松互叫名字. 除非双方地位悬殊, 则都希望能早点直呼名字. 要 注意到的是, 有部属在时, 若你向对方说: Just call me George. 但是 你的部属一直叫你Mr. Lin时, 对方是很难叫你George的.
  3. 握手之后交换名片. 双手过于恭敬地递上名片是毫无必要的, 且握 手之前不宜交换名片. 另外, 有的人不是在刚介绍完而是在将告辞时 才递上名片, 且欧美人士不太习惯交换名片, 常会忘记这一点. 因此, 最好是在握手之后,立刻拿出名片.
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  4. 对任何人都彬彬有礼. 与欧美人士相处时, smile和thanks是不可少 的, 但不可太刻意, 与其一味的正经八百, 不如轻松自如,倒能谈成生意. 但当着客户的面, 大声责骂饭店职员, 或大声使唤餐馆服务员, 或傲慢 地对待自己的秘书与部属, 对于留给人良好的印象而言,都是非常忌讳 的.
  5. 致谢信函是必须的.在出差后, 给曾帮助接待的机构和人员写Thanks letter是很重要的.不善于写信的人, 用漂亮的明信片替代也可以. 最好 是亲笔书写且措辞诚恳.想答谢的人很多, 又无法给全部人写信时, 把 所有人的名字都写在信中就可以了.而开头的Dear John与结尾的 Sincerely yours, 最好能用手写.
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(b.) What’re the common key expressions of greetings? 寒喧中有哪些重要的表达方式呢? ?始正题前的闲聊话题例举如下 ?始正题前的闲聊话题例举如下: 正题前的闲聊话题例举如下 其中, Q=Question(问) A=Answer(答) R=Reply(回应)
  1. Sporting (关于???) A. Q: Do you like baseball? A: Yes, I’m a real fan. Q: Would you like to go to a game? A: Sure, I’d like to go with you! 问: 你喜?棒球?? 答: 喜?, 我是真正的球迷啊. 问: 你想不想去看一?球?呢? 答: ???然??的,我正想和你一起去.
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B. A: I saw the football game on TV last night. Q: What did you think? A: It was really exciting. 答: 我昨晚在电视看了一场足球赛. 问: 你觉得怎样? 答: 真是非常过瘾. C. Q: Who’s playing tonight? A: The Giants and the Tigers. Q: Which team do you like? A: Of course the Tigers I like more. 问: 昨晚是谁在比赛啊? 答: 巨人队和老虎人。 问: 你喜欢哪一队呢? 答: 当然我更喜欢老虎队啦。
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  2. Weather (关于天气?) A. Q: Are you planning to go to the fair this weekend? A: Yes, I hope the weather is good. R: The forecast is for sunny skies. A: That’s good news to me! 问: 这个周末你计划去看商展吗? 答: 是的,我希望会是个好天气. 答: 气象预报说会是个好天气. 答: 对我来说真是个好消息啊!
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B. Q: It’s a beautiful day! R: Yes, the sun’s out and the sky is blue. Q: Is this typical October weather here? 答:真是个很棒的天气! 回:是啊!出太阳了,天空真蓝。 问:这就是这儿典型的十月天吗? C. A: It’s really cold. R: It’s supposed to snow this afternoon! A: I wonder how the weather is in Japan now. 答:真是好冷啊! 回:今天下午好像?下雪! 答:不知道现在在日本是怎么样的天气啊?
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  3. Working go up & down (关于上下班一族类) A: Q: Where do you live? A: In Greenville. R: That must be a long commute in the morning. 问: 你住在哪儿? 答: 在Greenville. 回: 那?你早晨上班一定很花??了.
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B: A: Traffic was very bad today. Q: Do you drive to work? A: No, I come to work by bus. 答: 今天交通堵塞得可真历害! 问: 你开车去上班吗? 答: 不, 我搭公共汽车上班. C. Q: Did you have any problem getting home yesterday? R: No, why do you ask? A: Some trains were delayed. 问: 你昨天回家时有没有碰到什么问题? 回: 没有,你为什么这么问? 答: 只是有些火车误点了.
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  4. Background of living (关于邻近事一?) A Q: Do you like your new neighborhood ? A: Very much. There ‘s a wonderful park nearby. R: It sounds perfect for your kids! 问: 你喜欢你新居的邻近环境吗? 答: 很喜欢, 附近有一个很好的公园. 回: 听起来这对小孩子是最好了.
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B Q: Is your station an express stop? A: Yes, It takes only thirty minutes. R: That’s great! 问: 快车在你们这儿的车站停吗? 答: 停, 到这儿只需三十分钟. 回: 那太好了! C Q: How is your new house? A: It’s very nice, but the neighbors are a little noisy. R: That’s too bad! 问: 你的新居如何? 答: 很好, 但是附近的?居稍微有??吵. 回: 那太遗憾了.
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  5. Holiday (关于度假?) A. Q: Are you going somewhere for the holidays? A: We’re thinking of driving to Washington. R: That’s sounds like a good idea. 问: 你准备到什么地方度假呢? 答: 我们想开车去华盛顿. 回: 这个主意听起来蛮不错的.
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B. Q: Have you been to Hawaii? A: Not yet. R: It’s beautiful there. 问: 你去过夏威夷吗? 答: 还没有呢! 回: 那儿很漂亮的.
C. Q: Did you know there’s long weekend next week? A: No, I didn’t. R: Monday is a national holiday. 问: 你知道下星期有连休吗? 答: 不, 我不知道. 回: 星期一是固定假日.
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  6. Hobbies of movies, reading, music, etc. (关于电影,阅读,音乐等兴趣爱好?) A. Q: Have you seen any movies in the States yet? A: I saw “Batman Returns”. Q: How was it? A: It’s wonderful! 问: 你来美国看过什么电影? 答: 我看过“Batman Returns”. 问: 你觉得怎么样? 答: 不错!
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B. Q: Do you like mystery books? A: Yes, especially The long Goodbye by Raymond Chandler. R: Ah, yes, that’s one of my favorites, too. 问: 你喜欢看推理小说吗? 答: 很喜欢,特别是Raymond Chandler 写的那本<<The Long Goodbye >>一书. 回: 啊? 那可是我也喜欢的其中之一啊! : ? ! C. Q: Do you like rock music? A: I like some rock music. R: If you’re interested, Prince is playing here in May. 问: 你喜欢摇滚乐吗? 答: 有些我是喜欢的. 回: 假如你有兴趣的话, Prince乐队五月会来这儿表演喔.
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  7. Job (关于工作?) A. A: I heard you are getting a raise. R: In fact, from next month. A: Congratulations! 答: 听说你要如薪了. 回: 事实上是从下个月开始. 答: 恭喜你!
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B. A: We’re getting new computers next week. Q: Oh, really? What kind of computers? A: IBMs. 答: 下星期我们会有新电脑进来. 问: 噢, 真的吗? 哪一种电脑? 答: 是IBM的. C. Q: It’s warm in here, isn’t it? Q: Yes, Do you think the air condition is broken? A: It must be. 问: 这儿很热, 是不是? 问: 是的, 你想冷气机是不是坏了? 答: 我想一定是了.
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  8. Business lunch (关于商业午餐?) A. Q: Would you like to join us for lunch? A: That would be very nice. Q: Do you like Italian food? 问: 请问你愿意跟我们一块吃午餐吗? 答: 很好啊! 问: 你喜欢吃意大利菜吗?
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B. Q: Did you like your meal? A: It was delicious, but I got so full.I couldn’t finish. Q: Yes, the sausages were large, weren’t they? 问: 你喜欢吃你的餐点吗? 答: 非常好吃, 但是我吃饱了, 所以没法子吃完. 问: 对了, 香肠太大了, 是不是?
C. A: I’m taking our client to the restaurant you recommended. R: You should try the salmon steak there. A: Yes, I’ve heard it’s delicious. 答: 我正要带我们的客户去你推荐的餐厅. 回: 你应该试试那里的鲑鱼排. 答: 是的, 我听说非常好吃.
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  9. News (关于新闻?) A. Q: Did you see the news last night? A: Yes. That earthquake was terrible. R: It’s a real tragedy. 问: 你昨晚看新闻了吗? 答: 看了, 那个地震好可怕. 回: 真是悲惨极了.
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B. Q: What do you think about the news on the EC? A: I think this will affect South Asia greatly. R: I think you’re right. ?: ?洲共同?的新?你??如何? 答: 我想???南?地???很大的影?. 回: 我想你?得?. C. A: The trade agreement has been signed. Q: Oh, really? I didn’t hear that. A: It was on the radio this morning. 答: 已签了贸易协定. 问: 噢, 真的吗? 我没听说. 答: 今天早上收音机报导过.
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  10. Family (关于家庭?) A. Q: How do your kids like school here? A: Well, it’s difficult, but they’re making a lot of friends. R: That’s good. 问: 你的小孩喜欢这儿的学校吗? 答: 嗯, 很难, 但是他们已经交了许多朋友. 回: 那很好.
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B Q: Where are you from originally? A: I’m from a small town in Ohio. R: Oh, really? What’s the name of the town? 问: 你的小孩喜欢这儿的学校吗? 答: 嗯, 很难, 但是他们已经交了许多朋友. 回: 那很好.
C. A: I went to my son’s sports day yesterday. Q: Did he win any races? A: No, but he finished third in the obstacle course. 答: 昨天我去过我儿子的运动会. 问: 他有没有赢得任何项目? 答: 没有, 但在障碍赛方面他得了第三名.
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  11. Party (关于宴会?) A. Q: Did you enjoy the party? A: Very much, thank you. R: We were glad you could come. 问: 这次宴会你玩得愉快吗? 答: 非常愉快, 谢谢你. 回: 我们很高兴你能来. B. Q: My wife and I are having a party on Saturday, Would you like to come? A: That would be very nice. Thank you. R: Please ask your wife to come, too. 问: 我们夫妻要在星期六开个宴会. 请你来参加好吗? 答: 那一定很棒, 谢谢你. 回: 请你太太也一起来吧.
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寒暄过后, 该进入正题了, 以下几种见面方式是否能让你对“打招呼” 有了更多的认识? (一).Greetings at the reception.(在服务台见面) S: Secretary V: Visitor
ATTITUDE(态度)
a: 立刻及友善地招待客人, 对客人须亲切, 微笑的打招呼; b: 鉴定来客身份, 清晰判断客人是否需要与上司见面; c: 招待到访客人; d: 对态度恶劣的客人必须保持冷静及友善,在需要时征询上司意见;
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OPERATION :具体做法以客人的身份不同而采取不同的处理方式
  1、 相熟而有预约的客人(A familiar person with an appointment)
情景一、 B: Boss S: Secretary V: Visitor S: Good morning, Mr. Chan, How are you? (早上好,陈先生,你好吗?) V: Fine, thank you. I’ve an appointment with Mr. Chow. (很好,谢谢!我与周先生有约.) S: Oh, Mr. Chow is expecting you, I’ll inform him that. you’re here (By internal call), Mr. Chow, Mr. Chan is here (噢,周先生正恭候你呢, 我会转告他你来了.(以内线电话打?)周先生, 陈 先生已来了.) B: Please send him in. (请他进来.) S: Yes, Mr. Chow.(turn to the visitor)please go right in. (是的,周先生.(对客人?)请进.)
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  2、 相熟而没有预约的客人(A familiar person without an appointment)
情景一: S: Secretary V: Visitor V: Good mooring, Ms Wong, I’d like to see Mr. Chow for a short moment. (早上好,黄小姐,我想和周先生会面一会儿.) S: Nice to see you! Mr. Chan, let me see, if he is available. (很高兴见到你,陈先生,我看看他是否方便) S: Would you wait just a moment, please? By the way, is it urgent? (请稍候.啊,你的事很紧急??) V: Yes, It’s an urgent matter. (是的,是紧急事情.) S: Alright, let me just get Mr. Chow on the line. (好的,让我用电话通知他) V: Thank you.(谢谢!)
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  3、 有预约而初次会面的客人(Stranger with an appointment) 、 有预约而初次会面的客人( ) B: Boss S: Secretary V: Visitor V:Good afternoon,I have an appointment with Mr. Chow at three. (午安,我和周先生约好了三点见面) S:Can I have you name first? (请先告诉我你的名字,好吗?) V:David Lo of ABC Company,Here’s my card. (我是ABC公司的卢大伟,这是我的名片.) S:Thank you. I’ll inform Mr. Chow that you’re here. (谢谢!我会转告周先生你来了.) S: Would you like to have a seat over there for a moment, please? (请稍等好吗?) S: Mr. Lo, Mr. Chow is occupied in an urgent meeting. (卢先生,周先生正在开一个紧急会议.) S: Would you mind waiting ten minutes? (你介意等候十分钟吗?) V:No problem, I’ll wait for him.(好的,我等他吧.) S:Thank yo
 

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