商务英语专题听力练习 1
PAPER 1 PART 2
Speakers A B C D E F G H a sales person a security guard a customer a typist a maintenance engineer an accountant a shop manager a manufacturer

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The Speaker is A B C D E F G H refusing complaining advising thanking agreeing apologizing making excuses contradicting

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PAPER 2 PART 2
Means of transport A B C D E F G H bus taxi train plane ship ferry lorry car

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Speakers A B C D E F G H a customs officer an immigration officer a money changer a tourist guide an airport manger a hotel receptionist a travel agent a taxi driver

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PAPER 3 PART 2
Topics A B C D E F G H lack of a contract a rude customer a difficult boss an uncomfortable office long hours of work low pay lack of holidays boring work

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Speakers A B C D E F G H an airport manager a cook an engineer a customs officer a travel agent a flight stewardess a pilot a baggage handler

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PAPER 4 PART 2
Speakers A B C D E F G H a receptionist a factory worker an accountant a salesman the general manager a security officer a cleaner a visitor

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Reasons for phoning A B C D E F G H to express thanks to make an apology to book a room to order a meal to change a booking to make an enquiry to confirm a booking to make a complaint

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PAPER 5 PART 2
The speaker is A B C D E F G H having a friendly conversation interviewing a candidate giving a lecture offering an invitation answering a phone call dictating a letter presiding over a meeting giving a demonstration

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The speaker is expressing A B C D E F G H caution worry pride sarcasm disappointment pity surprise satisfaction

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商务英语专题听力练习 2
UNIT 1 ARRIVING FOR APPOINTMENTS
Listen to cassette You will hear four conversations. In each conversation a visitor is arriving at reception for an appointment.
  1. Look at the chart. Which visitor is seeing which manager at what time? Times
  10.30
  12.00
  15.00
  16.30 Visitors Andrew Moncourt John Morgan Irene Tate Eileen Wade Managers Simone Canning Jeff Harley Mark Roberts Jenny Saunders
2 . Where are these offices? Write on the floor plants. a. Simone Canning’s office b. Jeff Hartley’s office c. Mark Robert’s office d. Jenny Saunders’s office
FIRST FLOOR
SECOND FLOOR
THIRD FLOOR

  3.
Vocabulary Use the words in the box to complete this conversation. Write one word in each space. afraid appointment expecting floor free help lift name office
wait RECEPTIONIST VISITOR RECEPTIONIST Good morning. Can I …….. you? Yes, I’ve got an ……… with Annette Rawstern What time is she …….. you?
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VISITOR RECEPTIONIST VISTOR RECEPTIONIST VISTOR RECEPTIONIST
Ten o’clock. Could I have your ……., please?
John Wilson. Take a seat. I’ll see if she’s….. Thank you. I’m …….. she’s on the phone at the moment. Could you …. a few minutes?
VISTOR (a few minutes later) RECEPTIONIST VISTOR RECEPTIONIST
Certain.
You can go up now. Do you know where her …… is ? Er. No It’s on the third ……. Come out of the …….., turn right and it’s the second on the left.
VISTOR RECEPTIONIST
Thank you. Not at all.

  4. Listen to cassette You will hear six people asking for directions. Answer their questions from the floor plan. Peter Knight Alice Rowan Carl Morris Dominic Lowe John Brown Martin Shaw
Perry Lowden
Jean Wright
Kate Lynas
LIFT
Jean Fisher
Anne Taylor
Terry Bevan
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UNIT 2
NAMES AND NUMBERS

  1. You will hear three telephone conversations . in each conversation someone else for a telephone number. Listen to cassette and write the three numbers.
  2.
You will hear two telephone conversations. Listen to cassette and complete the two record cards. TEL ADDRESS TEL LeTrumalu FAX FAX
ADDRESS John Walsh
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UNIT 3
  1.
TELEPHONE
MESSAGES
Lindy Cohen works for Crossways, a shipping company. She is out of the office when John Collis rings from Munich so he leaves a message with her secretary. The secretary makes two mistakes in the message. Read the message. Then listen and find the mistakes Date: 16th July Message for: Lindy Cohen Time: 5:30 am From: John Collis
Re: next week’s visit to Germany ? Mr. Collis says that n10 a.m. is a difficult time for the marketing meeting on the first day. Can you change it out 11 am? Please ring back this afternoon before 6 p.m. to confirm. Tel: Munich 43 82 45

  2.
Greta Hans rang Lindy Cohen at home and left a message on her answering machine. Listen to cassette and complete this note for Lindy. Greta rang. She’d like to meet for …….. next week on……… call her any evening after ……. Tel:………

  3.
Someone rang Crossways when the office was closed and left a message for Lindy Cohen on the answering machine. Listen to cassette and write a message for Lindy. Date: Message: Re: time: from:
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  4.
Complete this answering machine message with words from the list. I’m ringing about number’s could he call me this is I’d like to speak to my
……….Mark Levy of AGC. ……………… John Benson. …………….. the marketing meeting. ………………….as soon as possible?…………….756 83
  43. Thanks. Note: This is Mark Levy of AGC. When you give your name on the telephone, say This is ……..not I am…..and give your full name.
  5. Lana Corning of Wise Electronics wrote this list. You are Lana Coring. You make the three phone calls but you get an answering machine each time
Things to do… ? Call Gordon Klein of Q and A Software about our new accounting system. ? Talk to Annie Pastori of Santini about a late delivery (order no. 232
  12). ? Call Kenji Hata of the Sumiti Bank about land investments in the Far East.
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UNIT 4
SCHEDULES

  1. Listen to cassette. You will hear three people asking about these meetings. Which meeting is on which date?
Meetings a. marketing meeting b. sales meeting c. annual conference Dates i. ii. iii. 1st June 5th March 3rd May

  2. In the New Produce Division at Q and A Software, Peter Dressler( Head of New Produce). Janet Shields( Head of Marketing) and Marc de la Tour(Marketing Executive) are meeting to decide who is going to these trade fairs. Listen to cassette and complete the table. Fair a. Expotec, Casablanca b. Frankfurt Technology Fair c. Comln Tech, Geneva d. Sydeny Al Fair e. Info Tek, San Francisco Dates 2nd-7th October Representative(s) Janet Shields

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Prepositions Complete these sentences with the correct prepositions from the list. on to of from
A. Expotec starts…….the second……….October and finishes………the seventh. B. The Sydney Al Fair is ……the eightieth…..the twenty-third……September. C. Comln Tech is ….July;….the six …..the tenth.
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  4.
Say these dates. a) 4/9 b) 5/8 c) 6/7 d.7/6 e.8/5 f.9/4 g.10/3 h.11/2 i.12/1

  5. The marketing meeting is on the eleventh of January. look at the schedule and make similar sentences about these events. d) 22/6: Production Meeting e) 5/2: Sales Meeting f) 5/7: Finance Meeting
g) 25/4-3/5 Paris Trade Fair h) 31/9-4/10: Annual Conference
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UNIT 5
SALES FIGURES
  1. You will hear the beginning of a message at Mckillin, a soft drinks manufacture. There are seven people in the meeting: Jenny Dewan, Marketing Manager for Western Europe, and the regional sales managers for the six areas ion the box.. France Spain and Portugal UK and Ireland Italy Germany Greece
You will heart each regional manager talking about sales in his or her area. Which of the graphs show the sales in each region? Now listen to cassette again and complete these sentences. Write one word in each space France Spain and Portugal Well, we didn’t start the year very well, but sales are ……….very …….now. UK and Ireland Italy Germany Greece About ………..as last year. Not very good, really. We’re ……last year. We’ve had a good year. At the moment sales are ……. Well, we’re very new in Greece, so sales levels are quite low. But, sales are…………I feel optimistic.
  2. look at the graph. You will hear Jenny Dewan speaking about Mckillin’s world sales for this financial year Not bad. We’re …………… last year.
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a. What were the company’s total sales last year? b. What were last year’s figures for. i. ii. March? May? iii. August? Iv. December?

  3.what’s happening? look at these sales figures for the first quarter of the year and say what is happening in each region. Follow the example. In France, sales are going up Rapidly.
Sales figures by region: $us Region France Spain Germany Italy Japan January 2,500,000 2,210,000 4,400,000 3,221,000 2,849,000 February 3,251,000 2,121,000 3,675,000 3,220,000 2,701,000 March 4,311,000 2,216,000 3,108,000 3,221,000 2,695,000
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UNIT 6
MAKING APPOINTMENTS

  1. John Waterman works for a company called Hearst Behring. You will hear him talking about his appointments for the week. MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY
  11.00:Divisional
  10.00:Christina Meeting Bunnenberg
  12.30:lunch, Andrew Symes ( CJKcontract)
  1.00:lunch: Sue Bowlan 2:00 Etta Caducci
  2.30:Harlan (Unital) Brown (MXS)
  4.00:Royce Lowton (production figures)
  2. You will hear four telephone conversations. Conversation1:Christina Bunnenberg calls John Waterman. Conversation2:John Waterman calls Francois Letellier. Conversation3: John Waterman calls Harlan Brown. Conversation4: Christina Bunnenberg calls John Waterman. All the conversations happen on Tuesday morning. Listen to cassette and make the necessary changes to John Waterman’s diary Concentrate only on the information you need to correct the diary. Play the conversations as many times as you want. Now listen to cassette again and complete these sentences. Write one word in each spac Conversation 1 CHRIOSTINA:Can …………………tomorrow? JOHN : I’m afraid I’m ……..tomorrow…………….Thursday? Conversation2 JOHN : What are ……………tomorrow morning at nine? FRANC : Tomorrow morning is impossible, I’m afraid. …………….in the afternoon? Conversation3 HARLAN :Oh, that’s a pity. Can ……………………another time? I’m …………….Friday morning. Conversation 4 CHRISTISNA: Can …………….come to office at about eleven?
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JOHN
: Eleven. Yes, fine. OK………………….tomorrow.

  3. Prepositions Here’s Maria Salerno’s diary for the week Monday Tuesday
  12.30:lunch
  10.00:sales with Joe meeting Gianelli Wednesday
  10.00:factory visit Thusday Friday
  8.00 flight to paris(AF2
  13) Complete Maria’s description of her appointments with the correct prepositions from the list. In these of the spaces no preposition is necessary. On in at with for a………..today I’m having lunch ……….Joe Gianelli. b……….tomorrow morning ……….ten I’m going …….a sales meeting. c………..I’m visiting the factory…………Wednesday …….the morning. d……….8a.m………Friday I’m flying ………. Paris ……. A training course.
  4.Look at your diary for next week. MONDAY
  9.00sales meeting TUESDAY trade (all day) WEDNESDAY FRIDAY

  3.00 BA433 to Amsterdam for trade fair
THURSDAY fair
  8.30 return
  10.00 visit flight(KLM2
  19) factory
  12.30 have lunch
  1.00 have with Bill lunch Canning with Joanne(ICL)
  2.30 meeting
  3.00 finish at ICL early

  5. You will hear eight questions. Answer the questions from the diary. After you answer you will hear an example answer. Follow the model QUESTION What are you doing on Monday morning? YOU I’m going to a sales meeting. EXAMPLE I’m going to a sales meeting
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  6. Listen to casstte This time you will hear only John Waterman. You are the clint. Follow the conversation plan and speaking in the spaces. Use the diary in 7E
  1. Practise as many times as you want. John Waterman
Monday morning?
…busy. …Tuesday? ..afraid …. morning? …free? Fine…Friday. Goodbye. Friday …trade fair… afternoon ? Yes… ten o’clock? Wednesday
Friday…. Goodbye.
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UNIT 7
COMPANY PROFILES
  1. You will hear the General Manager of Cerico SA giving a presentation on his company. Listen to cassette and complete the company profile. CERICO SA Based in Seville, Spain Main activity: exporting traditional Spanish ceramics (+some manufacturing)
 

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