商务英语专业职业技能测试题( ) 商务英语专业职业技能测试题(
  1) READING AND WRITING
READING (45%) )
Example:0 The plane arrive at A quarter to seven in the morning. B quarter to past six in the evening. C quarter to seven in the evening.
1hour 30 minutes
Don’t forgetFlight BA692
  6.45 pm
The correct answer is C,so mark your Answer Sheet like this:
A B C
0
1
Please inform the supervisor if this photocopier runs out of ink.
The supervisor A needs to know if there is no in l in the photocopier. B should repair the photocopier if it prints badly. C will tell you how to load the photocopier with ink. 2 All deliveries ? please report to Reception immediately upon arrival for authority to unload. Drivers should A speak to Reception after delivering goods. B unload vehicles at Reception. C call in at Reception before unloading.
3
Jane, I’d like to meet on Tuesday, but if my plane’s delayed I’ll see you
at Friday’s meeting. John A John has to postpone his meeting until Friday. B John will be late for his meeting on Tuesday. C John hopes to see Jane on Tuesday.
4Company staff must advise Personnel of any change of home address, to keep files up to date A All staff must update their company files regularly. B Staff must keep Personnel informed if they move house. C Staff must inform Personnel of any company which changes address. 5
Insurance Dircet phoned: re your call’ could you return form by 28 September.
A Please ring Insurance Direct back about the form before 28 September. B Send back the insurance form that you phoned about before 28 September. C Insurance Direct have acknowledged receipt of your form dated 28 September.
PART TWO Questions 6-10 Look at the advertisement below . It shows the training courses which are offered by a company called Merton Training. For questions 6-10’decide which course (A-H) is the most suitable for each person below to attend. For each question’ mark the correct letter (A-H) on your Answer Sheet. Do not use any letter more than once. MERTON TRAINING SHORT RESIDENTIAL COURES Advanced Presentation Skills Better Time Management Essential Team-Building in the Office Updating your Selling Skills Making the Most of Computers. Successful Telephoning Developing your Understanding of Accounts
A B C D F G H
6 The office manager needs to become more efficient in order to meet deadlines at work. 7 This member of staff has to make several calls a day but is not confident when ringing strangers. 8 The information Technology Manager wants to improve the speech she has prepared for a conference next month. 9 An experienced sales executive needs to update his knowledge of finance before he starts work as Assistant Sales Manager. 10 Anew member of the team needs to learn how to use the office software more
efficiently.
PART THREE Questions 11-15 Look at the charts below. They show the income from sales and the income from advertisements in eight different newspapers over a three-month period in 20
  01. Which chart does each sentence (11-
  15) on the opposite page describe? For each sentence , mark one letter (A-H) on your Answer Sheet。 Do not use any letter more than once. Income from advertisements Income from sales
40 30 20 10 0 May June July Income from advertisemen ts Income from sales
A.
40 30 20 10 0 May June July advertisemen ts sales
B
40 30 20 10 0 May June July advertisemen ts sales
C
40 30 20 10 0 May June July advertisemen ts sales
D
40 30 20 10 0 May June July advertisemen ts sales
E
40 30 20 10 0 May June July advertisemen ts sales
F
40 30 20 10 0 May June July advertisemen ts sales
F 11 While income from advertisements rose steadily throughout the period, income from sales increased in June but then fell to below the May level. 12 Income from advertisement fell slightly in June and by a larger amount in July, whereas income from sales remained steady in the final month. 13 Although income from sales overtook income from advertisements in June, it then dropped back again at the end of the period. 14 Income from sales reached a low point in June while income from advertisements leveled off at the end of the period. 15 Income from advertisements reached a peak in July and income from sales was at its lowest point in June.
PART FOUR Question 16-22 Read this part of the letter of application below. Are sentences 16-22 on the opposite page ‘Right’ or ‘Wrong’? If there is not enough information to answer ’Right’ or ‘wrong’, choose ‘Doesn’t say’. For each sentence 16-22, mark one letter<A, B or C> on your Answer Sheet.
I would like to apply for the post of Personnel Officer with Anglia Bank, as advertised in the Daily News on 19 October.
I have a BA in French from the University of London. I am following a part-time course in Personnel Management at the Oxford College of Management, and I hope to pass the Diploma in Personnel Management at the end of December
.When I left university, I worked for a year in a computer company near Cambridge. Then I moved back to London to work as a French teacher in a
large school, where I stayed for two years. During this time, I did some part-time work as a language trainer with factory managers, which I very much enjoyed.
Three years ago, I joined Carter’s Bank, where for the past year I have worked as Assistant Personnel Officer, dealing mainly with complaints from members of the staff Having worked in a similar organization to yours, I feel I am fully prepared for the challenges of this job. Yours faithfully Angela Varley 16 Ms Varley is applying for a job with the Daily News. A Right B Wrong C Doesn’t say 17 She obtained a Diploma in Personnel Management in December. A Right B Wrong C Doesn’t say 18 She worked as a computer operator after university. A Right B Wrong C Doesn’t say 19 While Ms Varley was a school teacher, she also taught company executives. A Right B Wrong C Doesn’t say 20 A 21 A In her present job, she has responsibility for internal personnel problems. Right B Wrong C Doesn’t say She enjoys working at Carter’s Bank. Right B Wrong C Doesn’t say
22 Ms Varley thinks she would be suitable for the job because of her previous experience. A Right B Wrong C Doesn’t say
PART FIVE Questions 23-28 Read the text below about a retail group. For each question 23-28 choose the correct answer. Mark one letter (A,B or C) on your Answer Sheet. NOT JUST A SHOP! In his yearly report, the Chairman of a chain of outlets writes about the financial aspects the business and describes the work which the company has done to benefit people in the areas where their shops are located. It continues to be an important part of our company policy to be responsible for the health and welfare of people in the areas which we serve .In the past year ,we have concentrated especially on education and training, and training, and have invested over £4,000,000 in this and other areas ranging from the care of the old to the arts. Let us look at these first. We have, as always, financed health research and care projects helping not only the old but children and the disabled too. We were especially pleased this year to provide alarms for disabled people who live alone and to run programmes which help children understand better the problems facing disabled people. The Groundwork Foundation encourages young people in poor areas to improve their environment, while the Schools Prom concert at the Royal Albert Hall in London includes 20000 children nationwide. Both of these were given financial help. As mentioned above, in the last year we have been active in supporting a range of education projects. Two of our managers are now out of the company on l-year projects, training young people for work in the retail industry and improving the quality of the teaching they receive. In people for work in the retail industry and improving the quality of the teaching they receive. In addition, we have started a programme of 3-moth schemes which our managerial staff, are able to benefit from without having to take a long break from their jobs. Schools and universities have also benefited. A London Business School received £50000 to develop a training programme for UK schools. A major University has received a promise of £100,000 over 5 years to fund a new teaching post in international retailing. This will allow 22 more students to study this subject each year. It is not only the company that supports good work for other people. Members of
staff themselves are encouraged to join the company Give as You Earn system, to give money to others, especially those organizations working for the benefit of the local area. In such cases the company often gives its support by making an additional contribution. We look forward to committing even more money to these and other projects in the coming year. 23 In the past year £4,000,000 was spent on A looking after old people. B all the company projects. C education and training. This year’s special help for the disabled has concentrated on A improving their security. B providing them with C research into their illnesses. The Schools Prom concert is for children from A poor parts of the country. B London only. C all over the country. An advantage with one of the education projects is that the managers A are usually good teachers. B rarely leave the company. C can continue their careers. The company gave some financial assistance to A allow more people to study at a high level. B promote retailing jobs in schools. C train students in schools management. The company A only pays into projects that the staff choose. B is keen for staff to help the local community. C expects staff to support only local projects.
24
25
26
27
28
PART SIX Question 29-40 Read the advertisement below about improving keyboard skill. Choose the correct word to fill each gap, from A,B or C below. For each question 29-40, mark one letter<A,B or C> on your Answer Sheet. LEARN KEY SKILLS FOR YOUR COMPUTER ? ON YOUR COMPUTER!
Computers are now as commonly used in business as the telephone. Therefore, it’s important that people know how to use (
  29)…………efficiently. Now, you and your whole organization are able to do this in the simplest way possible (
  30)……….learning and practicing on your own, with (
  31)………wide range of courses at beginner, intermediate and advanced level on CD-ROM. The person (
  32)………appears on the screen acts as your teacher, (
  33)………you through the tasks and explaining everything. Then (
  34)………difficult exerciser allow you to practice the things you (
  35)………learned and test your understanding. (
  36)………courses are excellent value-only £
  69.
  99.You (
  37)………save yourself money if you buy the complete collection of seven courses. This is now available (
  38)………the retail price of £ 4
  10. You can make a further saving (
  39)………10% by ordering the complete collection (
  40)………the next thirty days. 29 30 31 32 33 34 35 36 37 38 39 40 A A A A A A A A A A A A them to its which guide too had These can over with until B it C they B in C by B our C their B who C what B guides C guiding B much C more B have C has B Each C Every B ought C need B at C from B of C for B before C within
PART SEVEN Question 41-45 Read the memo and the email below. Complete the form at the bottom of the page. Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet. AFT CLEANING SERVICES LTD `TO: Liz Smith, Supervisor From: Peter Broadbent, Manager I got this email yesterday form Collins Ltd in Mill Lane. Could you fill in a new client
form for them? Our new radio advertisement seems to have worked, as this is the fifth person who has contacted us!
From To Sent Subject
Paul Tomkins [p.tomkins@collins.co.uk] [ Peter Broadbent[p.broadbent@aftclean.com] 15 January 2002 16:46 Our telephone call on 14 January
I can confirm that we would like to employ AFT to clean our new branch at 7Dawson Street. I’m not sure how many cleaners or what house we will need. Please ring Sue Potts, my secretary, to arrange terms. This contract is to begin from 25 January. NEW CLIENT DETAILS Company:
  41)……………………… Name of person to contact:
  42)……………………… Address of property to be cleaned:
  43) ……………………… Starting date:
  44) ……………………… How client first heard about us: 45………………………
WRITING (15%) ) PART ONE (5%) ) Question 46 You have to organize an urgent meeting at 9 a.m. tomorrow with all the staff from your department. Write an email to the staff: saying when the meeting will be telling them where the meeting will be explaining what the meeting will be about. Write about 30-40 words on your Answer Sheet.
PART TWO (10%) ) Question 47 Read this part of a letter John Biggs, who is the president of a business club. As President of the Clifton Business Club, I would like to invite you to speak at our annual dinner on 5 July. The dinner which starts at
  7.30 pm, will be held at the Mayflower Restaurant, Clifton. I hope that you are able to accept the invitation and would be grateful if you could give me the subject of your talk, so that I can include it on the invitations to our members. I look forward to receiving your reply as soon as possible.
Write a letter to Mr. Biggs:
accepting the invitation telling him the subject
 

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