Bank Service English
Bank Service English
Part I Part II Daily Service Banking Services
Part III Terms of Banking Services Part IV About Olympics
Part I Daily Service 第一部分 日常服务
Unit 1 Unit 2 Reception 接待
Suggestions, Requests, Apologies and Farewell 建议、请求、道歉和道别 At the Inquiry Desk 在问讯处
Unit 3
Unit 1 Sentences

  1.
  2.
  3.
  4.
  5.
  6.
  7. Good morning, sir. May I help you? Good afternoon, madam. This way, please. Please follow me. Please go to counter number
  6. Just here, I’ll attend to it for you. That’s handled over there. Please go through the door, then go straight ahead until you come to the end of the corridor. Not at all./ You are welcome. /My pleasure.

  1.
  2.
  3.
  4.
  5. 早上好,先生。 早上好,先生。我能为 您效劳吗? 您效劳吗? 这边请。 这边请。 请跟我来。 请跟我来。 请到6号柜台。 请到 号柜台。 号柜台 就在这儿, 就在这儿,我来帮您办 理吧。 理吧。

  6. 在那边办理。 在那边办理。
  7. 穿过这道门,然后一直 穿过这道门, 往前走到走廊的尽头。 往前走到走廊的尽头。

  8.

  8.
不用谢。 不用谢。
Unit 1
Sentences

  9. 请问您国籍是哪里? 请问您国籍是哪里?
  10.您的护照号码是多少? 您的护照号码是多少? 您的护照号码是多少
  11.请问您尊姓大名? 请问您尊姓大名? 请问您尊姓大名
  12.这笔钱您要多少面值的现金? 这笔钱您要多少面值的现金? 这笔钱您要多少面值的现金
  13.顺便问问,您的电话号码是 顺便问问, 顺便问问 多少? 多少?
  14.中国邮政储蓄银行。早上好。 中国邮政储蓄银行。 中国邮政储蓄银行 早上好。
  15.我想找信用卡部的李先生。 我想找信用卡部的李先生。 我想找信用卡部的李先生
  16.等一下。我帮您接通。 等一下。我帮您接通。 等一下
  17.对不起。他正忙着 他正在 对不起。 对不起 他正忙着/他正在 开会。 开会。
  18.您愿意留言吗? 您愿意留言吗? 您愿意留言吗
  19.我让他稍后给您回电话。 我让他稍后给您回电话。 我让他稍后给您回电话

  9. Would you mind if I asked your nationality?
  10.What’s your passport number?
  11.May I ask your name, sir?
  12.How do you want your money?
  13.By the way, do you have a telephone number?
  14.Postal Savings Bank of China. Good morning, sir.
  15.May (Can/Could) I speak to Mr. Li in the credit card department, please?
  16.One moment, please./Hold on, please. I’ll put you through.
  17.I’m sorry, he’s tied up at the moment./ He’s in a meeting.
  18.May I take a message?
  19.I’ll ask him to call you back later.
Dialogue 1
A: Hello, miss. What can I do for you? B: Yes, please. Where can I open an account? A: Just here, I’ll attend to it for you. B: Thanks. A: You are welcome. A: 你好,小姐,能为您 效劳吗? B: 请问开立账户在哪里 办理? A: 就在这儿,我来帮您 办理。 B: 谢谢。 A: 不客气。
Dialogue 2
A: Good morning, sir. May I help you? B: Yes, could you direct me to the Credit Card department? A: Certainly, madam. This way, please./ Please go through the door, then go straight ahead until you come to the end of the corridor. A: 早上好,先生。我能为您 早上好,先生。 效劳吗? 效劳吗? B: 请问信用卡部往哪里走? 请问信用卡部往哪里走?
A: 女士,这边请。/ 女士,这边请。 穿过这道门, 穿过这道门,然后一直往 前走到走廊的尽头。 前走到走廊的尽头。
Dialogue 3
A: Good morning. Nice to meet you, sir. B: Nice to meet you, too. A: Is there anything I can do for you? B: Can I exchange some money here? A: I’m sorry the service is not available at our bank now. I recommend you to the nearest bank, China Merchants Bank./ Certainly, please. A: 早上好。很高兴见到 早上好。 先生。 您,先生。 B: 很高兴见到你。 很高兴见到你。 A: 我能帮您什么忙吗? 我能帮您什么忙吗? B: 我可以在这儿兑换钱 吗? A: 很抱歉,本行现不提 很抱歉, 供这项服务。 供这项服务。我建议 您去最近的银行, 您去最近的银行,招 商银行。 商银行。/ 当然可以,请兑换。 当然可以,请兑换。
Dialogue 4
A: I want to see Miss Chen. B: I am sorry. She is out for a meeting now and will be back this afternoon. May I take a message? A: Well, just tell her Mr. Wilson of BPC Company come to see her and I’ll call her tomorrow. B: Certainly, Mr. Wilson.
A: 我想找陈小姐。 我想找陈小姐。 B:对不起。她出去开会 对不起。 对不起 了,今天下午才能回 要留话吗? 来。要留话吗?
A: 请你转告她,BPC公 请你转告她, 公 司的威尔逊先生来找 过她, 过她,我明天会打个 电话给她的。 电话给她的。 B:好的,威尔逊先生。 好的, 好的 威尔逊先生。
Unit 2
Sentences
建议

  1. 您愿意把护照给我,并把 您的姓名写在这张纸上吗?
  2. 请您在那儿坐一会,好吗?
  3. 您能再说一遍吗?
  4. 您能再说一遍吗?
  5. 在5号窗口,您一定会找到 的,先生。
Suggestions

  1. Would you care to give me your passport and write your name on the paper?
  2. Why don’t you take a seat over there for a moment?
  3. Would you please repeat what you said?
  4. I beg your pardon?
  5. It’s position number five. You can’t miss it, sir.
Unit 2
Requests
Sentences
请求

  1.能给我一点时间吗?

  2.您填取款单了吗?
  3.请您填这张单。取款 需要填单。
  4.请填这张单。
  5.这次您要取多少钱?
  5.

  1. Could you spare me a few minutes?
  2. Have you filled out the account sheet?
  3. Would you please fill out this form? It’s necessary for you to draw money.
  4. This one, please.
  5. How much money do you want to draw this time?
  6. Here are two five yuan and ten two yuan. Is that right?
  7. Oh, I’m sorry to trouble you, but could you write the sum in word , not in figures?
  8. You’ve got a wrong word here. Would you mind correcting it?

  6.这是2张5元的和10 张2元的,对吗?
  7.噢,对不起,打扰您一 下。您可以用文字而不 是用数字吗?
  8.您写错个字。请改一下 好吗?
Unit 2
Sentences
Apologies 道歉

  1.Please forgive me. I haven’t seen you. What can I do for you?
  2.I’m terribly sorry for it.
  3.I’m
  3.I m sorry to have given you so much trouble.
  4.I’m sorry, madam, but we cannot change this note.
  5.Oh, it was my fault.
  6.I made a mistake, sorry.
  1.请原谅,我没有看见 您。我能为您做什么。
  2.非常抱歉。
  3.对不起给您添了这么多 麻烦。
  4.对不起,夫人,我们无 法换这张纸币。
  5.哦,这是我的过错。
  6.对不起,我弄错了。
Unit 2
Sentences
Thanks & Farewell

  1.Thank you for coming (to our bank).
  2.Thank you for telling me all about this.
  3.I’m very happy to hear that you have decided to use our bank, sir.
  4.It’s been a real pleasure to have met you, Mr. Jones.
  5.Hope to see you soon.
  6.My pleasure, and have a good day.
  7.Well, I have to go now.
  8.Take care.
  1.谢谢光临。
  2.谢谢您告诉我这些。
  3.很高兴听到您决定在 我们银行办理业务。
  4.琼斯先生,很高兴见 到您。
  5.希望早日再见到您。
  6.我很荣幸。祝您今天 过得愉快。
  7.哦,我现在得走了。
Unit 3 At the Inquiry Desk Sentences

  1.Postal Savings Bank of China. May I help you?
  2.By the way, you will need proper ID with you when you are opening an account.
  3.The service hours there are from 9:00 a.m. to 4:00 p.m.
  4.Excuse me, miss, may I ask where I can open an account?
  5.Excuse me, I want to exchange some money. Which counter should I go?

  1.中国邮政储蓄银行。愿意为 您服务。
  2.顺便说一下,如果是开账户 的话,您得带上有效的身份 证件。
  3.营业时间是从上午9到下午4 点。
  4.对不起,小姐,请问我在什 么地方可以办理新开账户?
  5.对不起,我想换些钱,我该 到哪个窗口?
Part II Banking Services
Opening a Savings Account Depositing Money Handling Withdrawals
开立存款账户 存款业务 取款业务
Reporting the Loss of Bankbooks 存折挂失 Foreign Currency Depositing and Exchange rate
外币存款和汇率
Using ATM 使用自动柜员机 Telephone Banking Services 电话银行 Handling Complaints 投诉处理
Opening a Savings Account 开立存款账户

  1.I want to open an account.
  2.What kind of account do you want?
  3.We have checking accounts and saving accounts.
  4.We have current savings account, time savings account and large deposit.
  5. I want to be able to get money whenever I need it.
  6.What is the procedure for opening an account?
  7.You have to fill out this application form first.
  1.我要开立一个账户。

  2.您要开什么样的账户?
  3.我们有支票账户和储蓄账户。
  4.我们有活期存款、定期存款 和大额存款。
  5.我希望在需要钱的时候可以 随时支取。
  6.开户要办什么手续?
  7.首先,您得填好这张申请表。
Opening a Savings Account 开立存款账户

  8. Opening an account is free of
  8.开户不需要手续费,但您 得先存10元起存额。 charge, but you have to deposit 10 yuan as your initial deposit.
  9.请您先填一下储蓄存单,
  9.Will you please fill out the 好吗? deposit slip first?
  10.Here’s your passbook. Please remember your code number
  10.这是您的存折。请记住 您的密码并且保密。 and keep it secret.
  11.It is available at any of our
  11.到我行的各个网点都能 agencies. Why not try it? 办理,为什么不试试呢?
  12.We pay two and a half percent
  12.年利率
  2.5%。 per annum.
Depositing Money

  1.Can I have a deposit slip?
  2.I want to deposit some money in my account.
  3.How much do you want to deposit in your account , sir?
  4.Would you please give me your passbook?
  5.Here you are. The passbook and the cash.
  6.Could I have your account number, please?
  7.It’s the bank’s regulation.
  8.Please fill it out, and sign where it says “signature”.
存款业务

  1. 能给我一张存单吗?
  2.我想在账户上存点钱。
  3.您想在账户上存多少钱?
  4.请把您的存折给我好吗?
  5.给您,这是存折和现金。
  6.请告诉我您的账号。
  7.这是我们银行的规定。
  8.请把它填一下,并在签名 处签名。
Handling Withdrawals
取款业务

  1.我想从我的账户里取些 钱。
  2.请您填写一下取款凭条。
  3.您能否帮我查一下我活 期账户上的当前余额?
  4.很抱歉,密码与您开户 时的密码不一致。
  5.您想把账户上的钱全部 取出来吗?
  6.好吧。您需要什么票面 的?

  1.I want to draw some money from my account.
  2.Would you please fill in this withdrawal slip?
  3.Could you please check my up-todate balance on my current account?
  4.I’m sorry. The code number doesn’t coincide with the one you gave us when you opened your account.
  5.Do you want to withdraw all money from your account?
  6.That’s OK. How would you like your money?
Handling Withdrawals
取款业务

  7.都是100元的行吗
  8.这是您的钱和利息。 请点一下。
  9.但要是那样的话,利 率就跟活期储蓄账 户一样,即年息
  0.72%。
  10.其实,您没有必要 取消账户。只需要 留一点钱,如10元, 那么,您将来还可 以使用这个账户。

  7.Can I have it all in one-hundredyuan notes?
  8.Here is your money and the interest you’ve earned. Please check it.
  9.However, in that case, the rate of interest will be that of a saving account that is zero point seven two percent per annum.
  10.Actually you needn’t cancel your account: You just leave a small amount, say, 10 yuan in your account; you can keep it for further use.
Reporting the Loss of Bankbooks 存折挂失

  1.I’ve come to report my lost passbook.
  1.我来办理存折挂失的,我该 怎么办? What should I do?
  2.您真太不小心了。
  2.It’s too careless of you.
  3.请告诉我您的名字和账号。
  3.Please tell me your name and account number.
  4.But I can’t remember it. Is it
  4.我记不得账号了,很重要吗? important?
  5.如果真记不得也没关系。我
  5.It doesn’t matter if you really can’t 马上来查。 remember it, I’ll check it right now.
  6.我们必须证实你的身份。
  6.We’ll have to confirm your
  7.我会根据您所给你姓名和地 identification. 址,检查一下钱是否还在
  7.I’ll check whether your money is still 您的账户内。 on your account or not, according
  8.余额是5,060元,对吗? to your name and address.
  8.The balance is five thousand and sixty yuan. Is it right?
Reporting the Loss of Bankbooks 存折挂失

  9.Can you tell me the balance in your account? And show me your ID card?
  10.I’ll transfer your money to a new account.
  11.I’ll keep your money in your account. Please come again with your ID card.
  12.Do you have a code number?
  13.Even if someone has your passbook and came to cash your money from your account, we won’t give him money if his code number is not right.

  9.您能告诉我账户上的余 额吗?并把身份证给 我。
  10.我会把您的钱转到一个 新的户头上。
  11.我会为您保留账上的款
  11. 项。请拿上身份证再 来吧。
  12. 有密码吗?
  13.即使有人拿您的存折来 兑现,如果他所给的 密码不对
 

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