试卷代号 : 1 1 4 3
中央广播电视大学 2 00 9 2010 学 年 度 第 二 学 期 " 开 放本科 " 期 末 考 试
商务英语(上)试题
2010 年7 月
、将你的学号、姓名及分校(工作站)名称填写在答题纸的规定栏
内。考试结束后,把试卷和答题纸放在桌上。试卷和答题纸均不得带
出考场。监考人收完考卷和答题纸后才可离开考场。
二、仔细读懂题目的说明,并按题目要求答题。答案一定要写在答
题纸的指定位置上,写在试卷上的答案无效。
三、用蓝、黑圆珠笔或钢笔答题,使用铅笔答题无效。
885
Paper 1
Listening Test (30 points)
Information for candidates ? ? There are three parts to the test and you will hear each part twice. There will be a pause before each part to allow you to look through the questions and other pauses to let you think about your answers. ? Write your answers on the Answer Sheet.
Part 1 You will hear a short talk. As you listen , mark the following statements True or False according to the information you have heard. (10 points)

  1. Emir 0' Healy introduces technology into course materials.

  2. She produces courses.
  3. She helps
to
produce CD-ROMs.

  4. She tells course team members to use CD-ROMs.
  5. She advises course team members where CD-ROMs could be used on their courses. Part 2 You will hear part of a presentation about Marks and Spencer.As you listen , answer questions
6 一
  10.
(1 0 points)
Marks and Spencer , the UK' s leading retailer , was founded in (
  6)_一-一一_ by Michael Marks and has grown from being a market stall in Leeds to being a vey successful international retailer. They have 566 stores worldwide , employing a total of 68 ,208 people , (
  7) of whom work in the U K. Last year turnover rose by
  8.4 % to
? 7 ,84
  1. 9
%.
million and group profit before tax was
?1, 102 million ,
an increase of (
  8)
In the same 12-month period , earnings per share went up to (
  9) 一一 p and dividends per share were
  13. Op , up
  14.01%. Marks and Spencer made a contribution of some
? 10
million to the community last
year , and the company won the Queen' s Award for Export Achievement for the fifth time. They currently have (1
  0) _ Part 3 You are going to listen to part of a conversation. Choose the best answer to what you learn from the conversation. (1 0 points)
  11. Alex is going to finish his business plan on A. Monday B. Wednesday
?
_
_ shareholders; why don't you join them?
C. Tuesday
886

  12. Alex will need about
to cover his personal expenses for the first year.
A. ?20 ,000
B. ?12 ,000
C. ?24 ,000

  13. Alex has decided he is not going to have A. an appointment with the manager B. a holiday
?
C. a company of his own

  14. How did Alex' s girl friend think of his plan? A. She is much worried about it.
B. She is enthusiastic about it.
C. She is too busy to notice it.

  15. Alex and Helen will meet to A. finish the
busin巳ss
?
plan together
B. discuss health and safety legislation
c. go over the plan together
Paper 2 Vocabulary and Structure (3 0 points)
I . Match the words on the left with their definitions on the right. (8 points)

  1. versatile
  2. briefing A. to attempt to sell or popularize by advertising or publicity B. a typewritten or handwritten version of a book , an article , a document , or other work , especially the author' s own copy , prepared and submitted for publication in print C. to begin a new venture or phase D. the act or procedure of giving or receiving concise preparatory instructions , information , or advice E. to rouse to impatience or anger; annoy F. having varied uses or serving many functions G. terrible H. a disadvantage or inconvenience

  3. irritate
  4. launch

  5. manuscript
  6. drawback
  7. promote
  8. lousy
887
II. Choose a word from the list for each space in the passage below. Make changes if necessary.
(ZZ points)
manage moreover
Dear 岛1r.
post study
to
arrange would
reach
enclose
reqmre
particularly
Sellers ,
Indeρendent
With reference to your advertisement in the apply for the
(
  1) 二-一_
on 21 April , I would like to
of Project Manager with your company.
I am 35 years old and I have considerable experience in engineering in both the public and private sector managing overseas construction projects. (
  2) 一一一

I have recently for
completd a course on Management and Communication and I am currently <
  3)
an MA degree in Engineering Management. This experience has enabled me to develop the necessary leadership and communication skills to (
  4) multi-disciplined construction
teams.I am (
  5)-一-一一interested in the position you arEoffering as I ( 6 ) l i k e to become more involved with building refurbishment projects. I would be grateful if you could (
  7) an interview as soon as possible as I am
going abroad next month. I can be (
  8) 一一at the above address.I am available to start work ?r om 1 June. Please find (
  9) you (1
  0) any further information. hearing from you. my CV. Please do not hesitate to contact me if
I look forward (
  11) Yours sincerely , Anne Alexander Paper 3
Short-Answer Questions. (1 5 points)
Answer the following questions based on what you have learned from the textbook. You should use complete sentences. (1 5 points)

  1. What is the SMART action plan?

  2. What does the term TQM mean?
  3. What are tall and flat organisational structures? Paper 4 Passage 1 Reading (25 points)
(1 5 points)
Read the following text and answer questions 1-
  5. My Keyboard and Mouse Are Hurting Me Despite the promise of voice recognition , the vast majority of us still peck at a keyboard and push around a mouse to get our computers to do what we want. 888
Voice recognition , except for those unable to use their hands , remains a slower , lessproductive input technology. I recently went on an odyssey( 冒 险 旅 行 ) in search of the perfect input device , tired of the wear and tear on my body that my current setup was causing. I was periodically pinching nerves on the same side of my neck as the arm I used to reach for my ergonomic mouse. Th巳 pain would last only a day or two , but it was a warning. Computer mice cause the most computer injuries. says Deborah Quilter , author of The
Reρetitive
Strain Injury Recovery Book. From having previously tested out
diff己rent
IIl1 C e
and trackballs , I concluded it wasn't my mouse itself that was causing me problems but my repetitively reaching for it. So I hunted around for keyboards with built-in pointing devices , which would let me keep my arms close to my body , and for other ways to heal mysel f. The good news is that I believe I' ve succeeded , even though I didn' t find the perfect solution. The bad n巳ws is that my solution may not work for you. Though we all share much of our physiology , we' re all different as wel l. On the other hand , perhaps one of the products I looked at that didn' t work for me will work for you. Perfection could be had by finding a company to design a single keyboard to my exact specifications. No such luc k. DS International of Glendale , Ariz.
,
requir巳s a minimum order
of 500 keyboards , with development costs typically ranging from $ 50 ,000 to $ 75 ,000 pεr project and manufacturing costs added to this. Whatever your hardware , reducing the use of your pointing device otherwise ?mouse
or
can help. What' s more , despite the ergonon巾s (人体工程学) of pointing
devices built into keyboards , you can' t move around as quickly with them as you can with a separate mouse. Keyboard shortcuts are one solution , though they require you to memorize them. At the most basic , for instance , pressing the Control and S keys saves a file , preventing you from having to move the mouse pointer to the File menu and select Save. Questions 1-5

  1. How does the author look at voice recognition?

  2. Why did the author look for the perfect input device?
  3. According to the author , what actually caused the computer injuries?
  4. What kind of keyboards did the author find to solve the problem that a computer mouse causes?
889

  5. Why don' t we have the luck to find a company to design a single keyboard to our exact specification? Passage 2 (1 0 points) Many articles and books have been written in recent years about culture in
organizations , usually referred to as "Corporate Culture. " The dictionary defines culture as "the act of developing intellectual and moral faculties , especially through education. " This waiting will use a slightly different definition of culture: "the moral , social , and behavioral norms of an organization based on the beliefs , attitudes , and priorities of its members. " The terms "advanced culture" or "primitive culture" could apply to the first definition , but not the latter. Every organization has its own unique culture or value set. Most organizations don' t consciously try to create a certain culture. The culture of the organization is typically created unconsciously , based on the values of the top management or the founders of an orgamzat lOn. Hewlett-Packard is a company that has , for a long time , been conscious of its culture (The HP Way) and has worked hard to maintain it over the years. Hewlett-Packard' s corporate culture is based on
  1) respect for others ,
  2) a sense of community , and
  3) plain hard work. It has been developed and maintained through extensive training of managers and employees. HP's growth and success over the years has been due in large part to its culture. Another successful company that expends a lot of energy in maintaining its workplace culture is Southwest Airlines. Southwest is the only major airline in the U. S. that has been profitable in each of the last five years. It also has a good reputation as an employer. Herb Kelleher , Southwest' s CEO , indicated how Southwest maintained its culture: "First of all , it starts with hiring. We are looking for a particular type of person , regardless of which job category it is. We are looking for attitudes that are positive and for people who can lend themselves to causes. We want folks who have a good sense of humor and people who are interested in performing as a team and take joy in team results instead of individual accomplishments. " "Another important thing is to spend a lot of time with your
peopl巳and
to communicate
with them in a variety of ways. And a large part of it is demeanor. Sometimes we tend to lose sight of the fact that demeanor the way you appear and the way you act- is a form
of communication. We want our people to feel fulfilled and to be happy , and we want our management to radiate the demeanor that we are proud of our people. "
890
In both of these examples , the top management of the companies were vigilant about maintaining their cultures. The behavior rules and boundaries are relatively clear and
communicated often. However , this is not typica l. I believe most organizations operate with a diversity of cultures. This is especially true considering the increasing worldwide mobility of people and cultures and values. Mark statements
1 一5
True or False according to the information provided in the text above.

  1. Corporate Culture is the moral , social , and behavioral norms of an organization based
on the beliefs , attitudes , and priorities of its members.
  2. Every organization works consciously try to create a certain corporate culture of its own.
  3. The culture of the organization is based on the values of the top management or the founders of the organization.
  4. Hewlett-Packard' s corporate culture is based on hard work , team spirit and mutual respect.
  5. Demeanor is the way you appear and the way you act , and it is a way of commumcat lOn.
891
试卷代号 : 1 1 4 3
中央广播电视大学 2 0 0 9
座位号
2010 学 年 度 第 二 学 期 " 开 放 本 科 "期 末 考 试
商务英语(上)试题答题纸
2010 年7 月


Paper 1
Paper 2
Paper 3
Paper 4
,总



Paper 1 Listening Test
  2.
  6. 1
  1.
(30 points)
  3.


评卷人

  4.
  9.
  14.

  5.
  10.
  15.

  7.

  12.

  8.

  13.
Vocabulary and Structure Paper 2 points)
( 30


评卷人
I.

  1.
~.
(8 points)
  2.

  6.

  3.
  7.

  4.
  8.
II. (22 points)

  1.

  3.

  0.

  2.
  4.

  6.

  7.

  9.

  8.
  10.
1
  1.
892
Short-Answer Paper 3 points)
Questions
( 15


评卷人

  2.

  3.
Paper 4 Reading
(25 points)


评卷人
Passage 1 (1 5 points)

  1.

  2.

  3.

  4.
  5. Passage 2 (1 0 points)
i1 ?

  2.

  3.

  4.

  5.
893
试卷代号 : 1 1 4 3
中央广播电视大学 2 0 0 9 2010 学 年 度 第 二 学 期 " 开 放 本科 " 期 末 考试
商务英语(上)
试题答案及评分标准
(供参考)
2010 年7 月
Paper 1 ?
Li stening Test (30 points)
Two points for each correct answer.
Part 1 You will hear a short talk. As you listen , mark the following statements True or False according to the information you have heard. (1 0 points)

  1. T
Part 2

  2. F

  3. T

  4. F

  5. T
You will hear part of a presentation about a transport company. As you listen , answer questions 6-
  10. (1 0 points)
  6. 1884 Part 3 You are going to listen to part of a conversation. Choose the best answer to what you learn from the conversation. (1 0 points)

  11. A

  7. five-sixths(5/
  6)

  8.
  14. 1

  9.
  26. 7

  10. 308 ,000

  12. B

  13. B

  14. C

  15. C
Paper 2
Vocabulary and Structure (30 points)
I . Match the words on the left with their definitions on the right. (8 points)
? One point for each correct
 

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